Mailchimp: Email & SMS

Mary helped me work out a few bugs in our connection with shopify and Mailchimp. We had a theme update back in May and lost the SMS connection and needed to reconnect all of our cusotmers. She even went the extra mile to sync customer data on her end to make sure all the data went through on both sides so we can capture all the new customers we have obtained from the last big trades shows we did in June and July. She had excellent cusotmer service while I had other questions about the other services that Mailchimp has to offer and I plan to message them again to get the additional features added during business hours when I have more time. GREAT Job and always happy to work with Mailchimp team as they are always so helpful to fix issues.

Works fine out of the box.
The only thing i had troubles with is with the combination of the shopify standard newsletter signup form and editing or adding tags, to create the mailchimp automation flow i want.
The Support of Nadz was very helpful to explore different ways to find a solution.

Special thanks to Rhedd for the outstanding support!

Rhedd was extremely patient, professional, and helpful throughout the entire process. He took the time to investigate our account, clearly explained why we couldn't recover it, and provided the best solution based on our situation.

He also confirmed that our Shopify contacts would automatically sync to a new Mailchimp account, which gave us peace of mind knowing we wouldn't lose our subscriber list.

Thank you, Rhedd, for your excellent customer service, clear communication, and willingness to help. It was a great support experience!

I had an excellent experience with the Mailchimp app support team through Shopify. David went above and beyond to help me troubleshoot a syncing error that had been causing issues. He was patient, knowledgeable, and took the time to walk me through the problem until we found a solution. His expertise and guidance made the entire process much less stressful.

What really stood out was that David also took the time to ask for my feedback and whether there were any updates or improvements I'd like to see in the app. That showed me the team genuinely cares about listening to customers and continuously improving the user experience.

When our chat was unexpectedly disconnected, Mary quickly stepped in and reconnected us so we could continue without missing a beat. I really appreciated the seamless support and teamwork.

Thank you, David and Mary, for the outstanding customer service. It's reassuring to know there's such a dedicated team behind the Mailchimp app that truly values its customers and is committed to making the experience even better.

Mary was very knowledgable and helpful

Sean is really good at the customer service

De support is een voorbeeld voor vele andere bedrijven! Geweldig geholpen door Sean

Chat today with LANCE was very helpful.
LANCE was knowlegable and patient. Solved my issues.

Mary provided excellent customer service and helped me resolve an issue I was experiencing with the integration between Mailchimp and Shopify.

Sher helped me with very clear and helpful instructions.