Mailchimp: Email & SMS

Mai gave great customer support when I had a automation flow problem. She was able to fix the issue but after leaving the chat and adding a new field to the form, the automation failed again and two subsequent support staff were not able to fix the problem. I was told the matter would be escalated but I've heard nothing and its been 24 hours. I am leaving Mailchimp, spent too many hours formatting emails and it has come to this. Not happy.

Top tier customer support when you need help. I am using integrations, automations and a few other features to generate a customer engagement level that will give us a competitive advantage. Thanks MailChimp and the support team for making this investment pay off.

quick and easy thank you

Nadz was wonderful! Thank you!

Just setting up now, so not explored all the features yet - but the help desk team have been amazing, really helpful and patient!
Got disconnected at one point and it was easy to transfer back to my amazing guide Rhedd!

Jean helped me with all my queries and issues and provided fast resolutions

Rheed is Very Helpful and Knowledgeable!

Good app, simple to use, and great support. We had problems with our embedded form not updating customers' tags, Sher from their support team was very resourceful and helped us resolved the issue

This integration is a gamechanger for our business. Pulling in order data, new subscribers, etc. has been a huge uplift. We have hundreds of thousands of subscribers. Recently, the integration starting having some issues, but the integration support team - in particular Juvy, Seph, Cyrus, and others - stuck with us to troubleshoot and make sure everything got back up and working. It was not an easy problem to solve, but they persisted, communicated, and got it fixed. Kudos to the team!

Rhedd was great. Stayed on to work through an issue and went the extra mile to make sure i resolved the issue.