Mailchimp: Email & SMS

Switched from automated emails using Shopify Flow, to Mailchimp. I wasn't seeing that the first automated flow was producing anything with Mailchimp and reached out to support to see if I had set it up correctly. David was my rep and he helped check everything over to confirm that I had indeed set things up correctly and he informed me of what to look out for when it came to which add-to-carts were going to go through the flow and not. David was very friendly and helpful and the chat functionality is very convenient.

Rhedd is helpful and respond quickly to my questions.

David from the customer support team helped me a lot with troubleshooting. Thank you David!

I had a truly fantastic experience with Mailchimp’s support. I was assisted by Cyrus, who spent a lot of time helping me with great patience and kindness. She went above and beyond to make sure my issue was solved, and her professionalism and friendliness really stood out.

It’s rare to receive such excellent customer service, and I’m very grateful for the support I received. Huge thanks to Mailchimp – and especially to Cyrus – for an outstanding support experience!

Rhedd was great when i started incurring some issues, the app itself is good (i suspect i havent got mailchimp setup correctly).

Lori was quick to respond and resolve my issue. Service was fast and thorough.

helpful! diagnosed the issue immediately and helped me move ahead. thank you! jay ann was great.

Rafael answered my question right away. He was very fast and efficient, and friendly.

Very good employee named Rhedd helped me out twice today via email and online chat box. Thanks Rhedd for your help.

CYRUS- was an amazing help today. I had so many questions about the pop feature and how to link with email and SMS to my website. CYRUS helped me with all my questions and took the time needed to make sure I left feeling much more knowledgeable about the app and how it works.