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We used Shopsync to connect our Shopify site to Mailchimp. A few days later we found out that Welcome emails were sent to over half of our existing subscriber list - prompting some to opt out! This is confusing and embarassing. Not sure what went wrong.
Hi there, sorry for any hassle. We've actually confirmed the welcome email behavior is a bug on the Mailchimp end and they are working on a fix. Depending on when you installed the app, we attempt to make this very clear on the install screen prior to setting up ShopSync.
As a best practice, we recommend archiving any welcome email that is active in Mailchimp. You will be able to reactivate and fuse these back together after the sync is complete. Mailchimp has put an easy to follow migration guide together that you can follow for any other automations that are activated.
Thank goodness for ShopSync!
Followed the instructions and setup all went very smoothly.
Just 4 days in so far but it is syncing everything as promised.
This wonderful app has eased my anger toward Shopify but I have not forgotten the stress it caused.
Put this app in place when shopify and mailchimp fell out. Easy to install and sends list to mailchimp seamlessly. I had a slight issue with existing automated emails not sending and shopsync customer service were very quick to come back to direct me how to rectify the issue.
I left it for a week and it never actually synced my customers (of which there were only 10). I got an email from ShopSync asking me to review, so I responded and explained the issue, but I didn't get a response. So yeah, totally broken with no support. Definitely don't bother.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely.
At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.
Very simple and quick integration, I was pleasantly surprised. I will be sending out a newsletter in a couple of weeks so will be keen to see how that goes. The pausing/restarting of my abandoned cart email series worked perfectly and has been functioning as expected - thanks guys!
I was very happy to find this app. It was very easy to install and set up and sync. I had imported a lot of bot sign ups so I decided to force a re-sync after reducing the list and it went smoothly. Luckily I started with a fresh list on Mailchimp so I didn't have any automation surprises:)
Finally got Shopsync setup, had to keep going back to video tutorial and written instructions as it wasn't as clear on one of the steps if you're not experienced IT. Help desk was only available to paid subscription users and not us potential paying subscribers. Fingers-crossed that it works.
Hi there, thank you for the feedback. We saw your review and wanted to clarify a few things. 1) What video tutorial are you referring to? 2) ShopSync is a free app, and we're happy to answer any questions you may have.
If you have a moment, please send your replies to support@shopsync.io.
After the original MC for Shopify app was retired, I got a recommendation from the MC support to install ShopSync.
The Installation process was easy and to the point, and the app itself seems better designed than the original app.
I haven't had a sale since installation yet, but All previous data have been imported to MC.
I know it's free. I know mailchimp told me to install it. Still not exactly sure what it does??? Also can't figure out how to sync more than 1 email list.
Also I just discovered that the sync somehow added an additional 1300+ emails to my list? where did these come from? Now I'm over the free limit and my list is friggin' useless.
Hi there, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products and revenue data. All automations and pop-up configuration is still handled in your Mailchimp dashboard business as usual; we just send data to the list you choose.
At this time, you can only send to one Mailchimp list or audience. However, you may use segments, groups, and tags in Mailchimp to organize your subscriber base. Here is a handy link to MailChimp's Knowledge Base article on segments: https://mailchimp.com/help/getting-started-with-segments/
So far, so good. I had problems with error messages and a server issue, probably from everyone changing at the same time, and received a personal and friendly email within 30 secs explaining just that. My numbers remain the same.
The app is free and everything else I looked at switching to was A LOT more expensive.
Thank you ShopSync.
