Mailchimp Email SMS Marketing

Just finished a support session via chat and email with Cyrus after discovering a weird technical issue on our website that prevented us from seeing the app embed switch. Cyrus summoned his developer and backend team to look at the issue. They found the problem, fixed it, and got us back on our feet with Mailchimp. Never had a support person so dedicated to an issue like that. Thank you!!!!!!

Grazie per il supporto e la disponibilità.
L’assistenza è stata chiara, veloce e molto utile nella gestione del problema tecnico con Shopify e Mailchimp.

lance was very patient and keen to solve the problem

David was SO helpful and so quick to provide solutions to my problems!

My support today from Marz was really helpful, I had quite a few complex problems which needed to be sorted asap and he was very polite and patient and helped me fix all of them even although it was very late in the evening. I really appreciate the help and support I received.

CYRUS - MASSIVE HELP

The Mailchimp for Shopify team reached out promptly to resolve this issue, their response was great. There is indeed a setting within the app to not sync bot (non-subscribed) contacts to your list, which was exactly what I was looking for. My app may have been out of date and that's why it wasn't showing. Thank you Mailchimp for your speedy help, I was struggling with this for awhile.

[original review] It's great until you have an issue with bots signing up to your email list. The integration has no way to filter out fraudulent/fake emails (whereas the standalone Mailchimp platform does). What happens is your contact list will get flooded with thousands of emails from fraudulent orders, that Mailchimp then charges you for because you're "over" your contact limit. It's pretty underhanded and almost like they benefit from not having better filtering settings within the app. You'd think an ESP of this level would have figured out a way to filter bot traffic. None of these contacts are actually "subscribed" to my list. I would even pay more for this feature, if only Mailchimp would integrate it. Please do something, Mailchimp!

Nadz was friendly and attentive, easy going, smooth to make all my issues I had to lead to the solution. Thank you!

Easy to use and great support with anything that was not clear. Troy was very helpful and followed up my query to make sure it was resolved. Thank you!

I was struggling with a few issues so I opened the customer support chat available on the app. Lance assisted me with the issues and we trouble shooted two things successfully. He was quick in giving me feedback and broke down the steps for me clearly and effectively. I am very satisfied with the platform and particularly the service provided.