Mailchimp Email SMS Marketing

I’m very grateful for the help I received from Cyrus and Mary. He resolved the issues with my account and got the popups working again. He was kind, courteous, and patient throughout the entire process. Even when our chat was disconnected, he remained patient and took the time to answer all of my questions. Fantastic customer service — I highly recommend him and Mailchimp.

I've been using this app and it's very easy to navigate but I had issues with the integration of the app and my online store but i had a very good experience with customer support (Sher). I'm hoping for smooth workflow from here on in.

I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp.

I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms.

What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable.

Thank you, Nadz, for making the process simple and stress-free!

Rhedd was great help

TROYさんの対応は素晴らしい！日本語に翻訳して対応してくれました！ありがとうございます:)

CLARISSE was very helpful and patient to solve our problem.

キャロルは親切です。ありがとう。

すばやいリアクションに感謝します！KAROL は役に立つ

The support team from Karol is really helpful. We were able to organize a problem thanks to her help. Thank you!

quick and easy thank you