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Received an email saying "Your automations and data syncing will continue uninterrupted with the Mailchimp for Shopify integration", but when I checked today, the syncing had stopped at some point and as a result, people who had subscribed to my newsletter recently (Including Black Friday deals) had not received their newsletters. Disappointing to say the least.
Hi there, thanks for your feedback. We saw your review and we wanted to try to clarify the scenario you're experiencing. When the sync is initiated any subscriber at checkout will still receive an automation business as usual. Also, the sync was initiated on 12/11, and was completed in under 2 hours.
We'd like to troubleshoot further if you're missing a subscriber in your Mailchimp Audience. We'll be happy to investigate with you to see why any customer didn't receive an Automation. Can you drop us a note at mc4shopifysupport@mailchimp.com?
DO NOT USE THIS APP. If I could give 0 stars I would! Despite the developers saying that they fixed the issue last year, the app is still unsubscribing anyone who repurchases and was already subscribed, therefore hasn't opted in again at checkout (why would they if they're already signed up). We have lost many of our most valuable subscribers due to this app, beware.
Hi there, this looks to be a duplicate review; please see our response and let us know if you have any follow-up questions. Give us a shout anytime at support@shopsync.io.
Edited to add that I've been using ShopSync for years now and it's terrific! I've been using ShopSync since MailChimp and Shopify decided to go their separate ways. This app does what it says on the tin: synchronizes with MailChimp. I had some technical questions and reached out for help. The team provided great service and I'm on a free plan! I highly recommend this app.
We were very happy to learn that Mailchimp had created a Shopify app. We've found it to be very easy to use and seamlessly sends new email sign ups from our website to our Mailchimp account. It was simple to install and embed into the website. Clients seem to have no issues using it and it is successfully capturing email addresses. Thank you for creating this app for Shopify!
Glitch in app that can cause wildly inflated bill. Reported the issue to mailchimp who said there is no way to prevent shopify from unarchiving currently archived contacts. For us that meant a one day spike in the number of our active customers. That meant a bill that went from just over $100 a month to over $800 for a month. Watch out for this glitch or you may be overcharged yourselves.
Hey there. We apologize for any inconvenience this issue caused, and we can confirm that this is now fixed. We'd love to get this over to our Support team and credit your account. Get in contact with Mailchimp Support here: http://eepurl.com/icXljT
I used this app to assign some existing products to Amazon along with listing some new ones. Intuitive to use and when I encountered an issue with the theme. The support team were absolutely on in without delay as for a couple of other occasions where I had queries which were mainly due to my lack of techie knowledge - thank you team for being so helpful. About to upgrade to the next level
Support is good once accessed. Hours are quite limited.
The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing.
I am told that my feedback has been received.
After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync
I was very happy to find this app when Mailchimp pulled out of Shopify. I downloaded the app, followed the prompts and like magic my Mailchimp was connected and worked exactly the same. I created an email and sent it to my email list just like always. I am very happy to see a FREE offer as well. For a small business selling Mommy & Me Fashions this is very important. Thank you ShopSync. Very happy. Pamela, MomMeAndMore.com
Awesome 5 stars , simple easy to switch to keep mailchimp connected / running from Shopify just follow the direction. If you have a lot 20K+ of products, customers, orders it will take days to sync up. Also in mailchimp the abandon cart email sequence will have to saved as templates and moved to start a NEW ab cart sequence hooked to sync shopsync. The old sync in shopify for mailchimp doesn't work, transfer over. A+ app. 150% easy to use operate.
I was able to install the app and complete the sync without any problems. My biggest concern is that my email list DOUBLED in size and now I'm left wondering where all of the extra subscribers came from. Are they real subscribers or people that previously unsubscribed? Or did I get random emails connected to my list?
My business reputation is on the line and I will be sending an explanatory email to all of my customers regarding the new integration with ShopSync.
Hi, thank you for your feedback. There could be various reasons why subscriber counts have gone up after the initial sync. In most situations, we've seen that the legacy 'Mailchimp for Shopify' integration was previously installed, and contacts were not added to the list. This could've been with failures on submission to Mailchimp with merge tags being required, rejected by the API or just missed entirely. When ShopSync was activated, these customers have finally been added the list. We've seen many examples that the old app just wasn't working correctly.
If you're at all concerned that subscribers on a list that shouldn't be or you think it's been too long of period since these customers were contacted, we recommend sending out a light email - maybe something to the effect of "We're updating our customer newsletter software, click here to opt-out if you don't want to receive further messages from us". Another option is to bulk unsubscribe these users based on their last purchase.
Also, it's worth mentioning how our initial sync works. Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected.
For example, if someone has unsubscribed from list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with your store. However, if you've deleted contacts deleted from a list there are some important things to know.
If you delete a customer from an audience, it removes their history from Mailchimp. Unsubscribing keeps a trace of the customer, and we use it as a baseline for our logic. If there's no record of the customer in Mailchimp, we will then add them a subscriber if they've Accepted Marketing in Shopify.
The deleting customer scenario versus unsubscribing has been challenging for everyone. It's a source for many of the "Help! my contact list counts have increased!" support requests we've received. Unfortunately, there's no perfect solution, if we don't see a customer in Mailchimp (because they've been deleted), then we have no choice but to honor the Shopify marketing status that is available. Otherwise, we're going to get complaints the other way.
After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa.
Let us know if you have any follow up questions or visit our support desk to learn more information about ShopSync: https://support.shopsync.io.
