Mailchimp Email SMS Marketing

Your customer support agent Nadz is very helpful

Very helpful live chat feature, Mary was able to guide me through reconnecting my audience list

mailchimp customer service is beyond amazing. we were able to resolve a significant bug that was persisting for days. all good at the end. never once was i left in the dark with updates. thank you mailchimp

Very helpful with step by step guidance!

Juvy was a big help. Walked me through the fix we needed!

Easy to use and good support tools (nadz was quick to answer my questions)

My experience with Marz, the person who helped me through the chat was excellent. They gave me clear steps to fix the problem I was having.

I’m very grateful for the help I received from Cyrus and Mary. He resolved the issues with my account and got the popups working again. He was kind, courteous, and patient throughout the entire process. Even when our chat was disconnected, he remained patient and took the time to answer all of my questions. Fantastic customer service — I highly recommend him and Mailchimp.

I've been using this app and it's very easy to navigate but I had issues with the integration of the app and my online store but i had a very good experience with customer support (Sher). I'm hoping for smooth workflow from here on in.

I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp.

I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms.

What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable.

Thank you, Nadz, for making the process simple and stress-free!