Mailchimp Email SMS Marketing

Steph was an amazing help today. She stayed with me even through all the disconnects

Cyrus was incredibly helpful and got back to me quickly regarding very specific technical questions. He was very thorough and followed up after to make sure all my questions were answered. Amazing Support!

Been using Mailchimp for years and just integrated it with a new store. Had a few hiccups getting the popup form to display, but Troy from app integration support was an absolute legend and got everything fixed and working faster than I wake up in the morning. Top-notch support.

I'm still learning about the app as a new user, but so far pretty intuitive and easy to use app. Would love to have more flexibility and options with the email creation, but once I learn more maybe i will discover more features.

Also, I have received very good support and help from Cyrus whilst having an issue with Shopify connection.

A great app and a lot of useful documentation helped us keep our mailing audiences alive across a major change in our e-commerce platform. As well, had a pleasant experience while working with Mailchimps online support (thx Rhedd for helping me resolve a synch problem).

Mailchimp has been a great tool for our store and a successful marketing channel. We recently experienced an issue with data synchronization, but Nadz provided prompt and helpful assistance.

overall I think mailchimp is a good email platform. There are things that are missing that I assume they are working on such as phone number collecting in pop-up forms, and even ensuring real phone numbers and emails are submitted in a form before showing the discount code. Not a fan of the forms as of right now, but I do like how easy it is to build emails and set everything up. I am going to keep it for the free trial and see how it goes. I did work a lot with David who was SUPER helpful with getting things set up and answering my questions on the form stuff. Vey much appreciated his help!

I was facing Integration issue, where the data was not syncing correctly. Seph quickly understood the problem, guided me through the troubleshooting steps, and ensured the issue was resolved efficiently.

App won't open on Shopify and it is not synching new products nor recently re-activated products. This is the second time it has happened, the first incident was on July 4th.

I signed up for Mailchimp’s Essential plan, but without my consent they automatically switched me to a more expensive plan and charged me extra. The reason? Simply importing contacts — even though not all of them are subscribers. In the end, Mailchimp only recognized 302 active emails, yet they forced me into a higher tier and billed me more.
This feels completely unfair and misleading. If I had actually used a larger audience, I could understand the cost increase. But being charged for contacts that aren’t even active subscribers makes no sense.
To make things worse, the system gives you no clear warning before upgrading and charging extra. It feels like a trap to push users into paying more.
I regret choosing Mailchimp — the pricing model is deceptive, support is slow, and instead of helping small businesses, it takes advantage of them.
I will be canceling and moving to another platform.