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Great app with a lot of built in editing power and customizable CSS — but what truly gives this 5 stars is the OUTSTANDING customer service! Their chat function is great and they are willing to make many of the needed updates on your behalf, CSS included!
Hi NickeyKehoe, We appreciate the nice review you've left us. If you require any assistance or have any queries, please feel free to reach out to us through your Mailmunch account by using the live chat option or by emailing us at "support@mailmunch.com"
I just switched from a different popover app to MailMunch specifically because it will let me apply Infusionsoft tags to email leads without having to pay an exorbitant amount of money for the privilege. Thanks for making the exact functionality I wanted, guys!
I signed up for pro and then regretted it instantly or so i thought, i wrote them about my concerns and they instantly fixed my issues and i was so excited.. The customer service alone is with the monthly fee.. cant wait to see what else i can do with their services.
Hi ZOMBICIDES, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"
I use mail munch with mail chimp to have "prettier" sign up forms.
Great customer service and pricing.
Just make sure that when you're testing your forms you open your website in an incognito window because if you're already subscribed to your list they may not show up.
So far so good. This app lets you create an easy pop up for visitors to join your mailing list as the page loads. It also allows you to create a bottom bar popup to do the same thing... Very customizable and easy to use. I would recommend this thing instead of trying to figure out codes ....
As a long time Privy user I was pretty bummed when they changed to a paid plan which would've required me to pay $35 a month for a pop up ad.
ENTER MAILMUNCH! What a great, simple app that flat out works. It was a super simple one-click install for the pop up, and super easy to link to my Shopify customer list. Great features even on the free account. Thanks!
We appreciate the nice you review you have left us. If you require any assistance please let us know.
This is terribly insane to charge more than once, especially for a starter, the fees charged is much more than other edm apps. Charged 24.99 at the first place, and then 49.99 for a premium newsletter template, and telling me if the page exceeds a certain amount, they are going to charge more! All the fees are not clear and far more than the plan tells you, so ugly the way you people make money,
Hi Tilamionline, Apologies for any inconvenience you had to face. The usage fee is applied only for email marketing plans for additional subscribers. This fee is mentioned on the pricing page as well before you proceed to the checkout step. We have also reached out to you directly to address any additional concerns you may have.
Great app and excellent customer service. I spent several days searching for the options of apps to manage my email marketing. By far this was my preferred. I really liked the way they implemented the integration of the app with Shopify. I still had a few questions and headed to their website and scheduled a demo with a sales rep. The meeting was great and all my questions were answered. Great work and congratulations.
Hi Maple Road Consulting, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"
Over the past 15 days, mailmunch twice disabled the emails of messages, there is no support on weekends. Both outages resulted in a loss of sales and customer confidence.
Updated! Even on Monday, no answers from support.
Updated. Message from mailmunch - We are also currently working on expanding our customer success coverage to 24/7 so esteemed users such as yourself do not have to face any such inconvenience.
Updated - It was disabled 3rd time during 20 days
Hi Artem, Apologies for the inconvenience. I checked on my end and I can see that this issue has been taken care of. Can you please confirm if that is the case? If the issue persists, please reach out to us at "support@mailmunch.co" so I can have this issue resolved for you on a priority basis.
False Advertising. The App store shows this has a FREE plan, which is 100% not true. The only option it gives you is the Premium Plan when you sign up for the trial. I then Chatted with Mail Much and asked "how do I sign up for the advertised FREE plan?"....they responded with: "Hi Bryan, thanks for reaching out.
Mailmunch no longer offers a free plan. When you create an account with Mailmunch, you will automatically be assigned a 14-day trial, after which you can choose to upgrade to the Premium plan."
Hi Bryan, Apologies for the inconvenience. One of our agents reached out to your regarding this issue. We would really appreciate it if you could respond to that email so we can have this issue addressed to your satisfaction.