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In all my years of using various apps for my Shopify store, I’ve never encountered support that insisted I "write a 5-star review first, THEN we will assist you." I hadn’t even started using the app to provide any review, let alone a 5-star one. I found this attitude appalling. Needless to say, I will be deleting this app and switching to one with better support.
Hi there,
I'm sorry to hear that you had a frustrating experience!
We only request a review after the app is functioning properly. As you know, the desktop menu was working fine before we requested your review.
If you have any more questions, feel free to let us know.
Best regards
Lisa
The app works very well and the customer service is very good
Not working at all.
Hi there,
I'm sorry to hear that you had a frustrating experience!
We didn't see any actions with our menu from your end, you just installed and then uninstalled it. We are unaware of the problem you encountered, so please let us know, and we will assist you accordingly.
Best Regards
Kien
Easy to use! Great customer service!
Amazing app, really easy to use and lots of different options, great customer service, highly recommended!
I recently had the pleasure of using the Shopify Menu App for my online store, and I must say that it exceeded my expectations. Not only did the app provide a seamless and visually appealing menu experience for my customers, but the assistance I received from the staff, particularly Kien, was incredibly helpful and made my overall experience even better.
Very good, configuration is a bit difficult but support team can help. I have started using it now and hopefully it will work well.
app is not opening.
Developer, please fix the major issue before deploying.
This page isn’t working
www.hukcommerce.com is currently unable to handle this request.
HTTP ERROR 500
Hi there,
I'm sorry to hear that you had a frustrating experience!
Our server is currently under maintenance, so you are unable to connect. We won’t let this problem happen again.
If you have any more questions, feel free to let us know.
Best regards,
Lisa
The menu format is convenient, I figured it out the first time without instructions. When a question arose, I checked with support, Kien responded instantly and helped with the situation.
I needed a Mega Menu to ease the shopping experience, and I got one! Created the menu and although I had to get support to help configure to my site, they were attentive, and quick to get it done for both desktop and mobile. I definitely would recommend this app, very user friendly and extremely pleased with the outcome. Customer Service was great!
