Anmeldelser (26)
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We've had a great experience using MerchOne. The product quality is consistently good, fulfillment is reliable, and shipping is on time. The Shopify integration works smoothly, making it easy to manage orders. Customer support is professional and quick to resolve any issues. Highly recommend!
Ich arbeite nun seit fast 2 Jahren mit merchone. Kann ich nur empfehlen. Schneller Support und nette Account-Managers, sowie schnelle Lieferzeiten. Es gab keine Probleme, die nicht schnelle gelöst worden sind. Gute Vielfalt an Produkten
gives great promises. delivers crap. could not see a preview of my product. once uploaded it only uploaded the design work not the product. and although it says for the usa there are hardly any products available
We're sorry to hear about the issues you experienced. We aim to provide a reliable and smooth service, and we take all feedback seriously.
We were not contacted directly regarding these concerns, but our team will reach out to you to better understand the situation and resolve the problems as quickly as possible.
We are continuously working to improve the user experience and also expanding our product catalog, especially for the USA market.
Thank you for bringing this to our attention.
I have been working with Merchone for over a year now and am completely satisfied.
They have great products and ship the goods really, really quickly.
If there is an error in printing or if the product is faulty, it is immediately remade.
The support is very fast, competent, friendly and reliable.
I am very happy to have chosen Merchone at the beginning.
I feel very comfortable with them as my fulfillment partner
Best regards from Germany
Really appreciate your feedback! Glad to hear everything’s been running smoothly - fast shipping, strong product quality, and continuous support. That’s exactly what we aim for with our print on demand service.
It means a lot to us that you feel confident with merchOne as your fulfillment partner. Thanks for taking the time to share your experience!
Mit mehreren unterschiedlichen Produkten und über fünf Jahren Erfahrung mit Merchone (früher Picanova) können wir diesen Anbieter nur weiterempfehlen. Das Preis-Leistungs-Verhältnis ist einfach top. Die Produktion erfolgt in Deutschland, und die Lieferung dauert im Optimalfall nur ein bis zwei Tage – bei höherer Auslastung, beispielsweise durch die Post, sind es maximal zwei bis vier Tage.
Der Service ist hervorragend, mit regelmäßigen Updates und stetigen Weiterentwicklungen. Nach fast fünf Jahren und der Nutzung in mehreren Shops können wir Merchone uneingeschränkt empfehlen.
Vielen herzlichen Dank für Ihr fortwährendes Vertrauen und Ihre Loyalität über die vergangenen fünf Jahre! Es ist uns eine Ehre, Teil Ihrer Reise über mehrere Shops hinweg zu sein, und wir schätzen Ihr ausführliches Feedback sehr.
Es freut uns sehr zu hören, dass unsere Produktionsgeschwindigkeit, die Fertigung in Deutschland und die konstant schnellen Lieferzeiten von 1–2 Tagen (selbst in Hochphasen) Ihre Erwartungen erfüllen. Unser Ziel ist es, täglich hochwertige Produkte mit schneller Abwicklung und einem hervorragenden Preis-Leistungs-Verhältnis zu liefern.
Ihre Empfehlung bedeutet uns viel, und wir setzen alles daran, diesen Servicestandard weiterhin aufrechtzuerhalten.
Not working properly
CANNOT ADD ANY CARD NUMBER
Very good support Especially Olesea is usually quick to answer and a great help, thank you!
Super schnelle Lieferzeit. Sehr gute Preise. Rundum zufrieden. Würden wir sofort und immer weiterempfehlen.
If I understand the terms of service when you install their app. When you upload your artwork to their app. You grant them unlicensed and royalty free agreement for them to do whatever they want with the artwork. That means they can sell it on their own website with giving any kind of commission for it. I don't agree with that.
Thank you for your review.
to clarify the "royalty-free "part of our terms and conditions mentioned in your review.
Client Right to Grant License (# 5.1)
This basically means that you ensure that you have received the permission from your customer to print the picture. Please note this is a general agreement which covers different use cases, including for instance end customer uploading their pictures through our partners websites.
Limited License to End-Customer and Transaction Information (5.2)
This is to give Picanova the possibility to carry out pre-printing, printing and fulfillment operations. Just to make you an example: when you upload your motive and you configure it, out of it we will need to generate the relevant print file which implies to crop, add margins, etc. - so by accepting this terms you are just allowing us to make sure that your print file will be generated and your order will be processed.
Limited License to Clients Intellectual Property (5.3)
In some cases, for example for canvases, we print our partners logo on the artwork backside. This is obviously appreciated by our customers, but since they own their brands, they have to explicitly grant us the permission to do so.
So, I would like to reinsure you that we are not distributing or selling in any way our partners artworks. We know they are your most precious asset!
The app is very easy to set up and use. The provided video for the setup also helps to configure the shipping method perfectly. The support is extremely helpful and interested in the customer feedback. We will gladly rely on Picanova to scale our business and expand our collaboration.
