Microsoft Clarity: AI Insights

Works fine when opening separately in a browser. Won't work when in Shopify. Sending MS Clarity support gets a response a few days later asking for screenshots and details. You send the information and then another few days later you get another request for more details. They told me they can see the issue but then need more details. A week and a half in and I got tired of waiting for a fix.

Provides significant insights. The ability to view a recording of a visito's actions is unique and incredible. Will require some time for a non-technical user to understand what the app does. Spend the time learning Clarity. It is worth it.

no deja ver la web completa para el mapa de color, se corta la imagen o sale otra csa

Great app and very helpful at times. Helps me understand how customers interact with the website. I get ideas about potential improvements through observation. Unfortunately, the app is not always 100% accurate, probably due to customer privacy settings. Sometimes you only get a fragment of a visit and others are missing entirely or just a grayed out screen. I do not think that customers interact with the Ai chat bubble feature enough. The Ai chat bubble communication can range from very polished and encouraging to not yielding as relevant of search results as the built in Shopify website search tool. I have not programmed or trained the FAQ yet so this might help with that issue. Currently, I do not like that a second Ai bubble shows up on phone/mobile, it looks cluttered and takes up too much screen space. Regardless, I am grateful for this app and the issues I mention are minor ones which will likely be resolved in time.

I am not able to turn off the AI chat or test it before launching. I have sent multiple reports but not heard back from anyone.

Rest features are pretty good.

Estaba muy buena, pero me salio de la nada un error 403 que no me deja entrar a la aplicación. no puedo ver las grabaciones de mi tienda

Unable to figure out why people are droping off. I can watch the recording all day but it would be great for some text to display and say what is going on.

really really great platform. The only problem I have is that is quite slow and sluggish.

PNGデータがダウンロードできないのを修正してほしい

Me parece genial que sea posible ver como navegan los usuarios dentro de la tienda a fin de evaluar comportamientos y actuar en función. De hecho solamente he revisado una grabación y he hecho un cambio. Muy buena y provechosa aplicación.