MIDA Replay, Heatmap & Insight

The app gave me some information i could use. It really helped me solve a problem with my website that i would have never knew about if it wasn't for this app. This app pointed out problems with my site that was stopping people from being able to buy or mainly look at my products. now after i have fixed the errors that MIDA informed me of hopefully that helps with customers being able to view and order now. Also when i had errors i was at 75 after fixed fixing the error i went to 100. i cant wait until they add Sidekick AI because it really is helpful on here but the contact of customer service needs help sorry to say. most of my help came from my AI sidekick but i could not use him on here which main it a little harder. So with that said the app is great at finding issues just not great at helping you fix them. And they help remove my sessions as well.

This is a great APP to use to understand where customers are coming from and what they are looking at in my store. I have only had the app a day, but it has proved useful for understanding where sessions are coming from. Only 4 stars as I wish there were more sessions given with the free version.

Ich nutze die App jetzt seit einiger Zeit und bin wirklich zufrieden. Sie hilft dabei, Probleme im Shop schnell zu erkennen und nachzuvollziehen, wo Besucher eventuell abspringen. Gerade die Session-Replays und Heatmaps sind sehr hilfreich, um den eigenen Shop zu verbessern.

Einziger Wunsch: Eine deutsche Sprachunterstützung wäre klasse. Das würde die App für deutschsprachige Nutzer noch einfacher und angenehmer machen. Ansonsten eine wirklich praktische und empfehlenswerte App.

I'm a new user but so far the most user friendly heatmap tool I found so far. Looking forward to exploring more of its service

Good app so far!

Still early but so far so good

Help in setting up was good but is early so we cannot say much more.

Their responses have been quick and helpful. Their development team seems to do pretty good as well. I mostly use for the replays, which generally seem ok, though, sometimes I know who made a purchase but the IP address is on the other side of the country (Canada) or even in USA, which doesn't make sense to me. It's good overall value.

I do like the idea of this app. It has helped me identify possible improvements to my site. Excluding IP addresses from the recording has proven to be a cumbersome process.

Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.).
But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.