MIDA Replay, Heatmap & Insight

Great app for session recordings and heatmaps. It helps me understand how visitors use my store and where they may get stuck. The support team is also very responsive and helpful — they helped me with IP exclusion, extra sessions, and a delayed capture issue. Recommended!

I don't have a extensive experience with the app yet, but it seems to be solid. It did help highlight how many of my ad clicks were bot traffic. I've reworked the ads because of MIDA and now all my session recordings appear to be real traffic

Really useful for understanding customer behaviour
Mida has been really helpful for understanding how visitors interact with my store, especially through the session recordings. It makes it much easier to spot where customers hesitate or drop off and gives me a clearer idea of what needs improvement. The app is straightforward to use, and the support has been great as well. Emma was very helpful and responsive whenever I needed assistance. Overall, a useful tool for improving the customer journey and conversion rate.

Zeigt sehr viel an und lässt einen den Shop verstehen, wo Mängel sind und wo Kunden abspringen und verbessert werden muss. Absolut empfehlenswert.

This app has been very helpful for managing my store and improving the overall workflow. The interface is easy to understand, and the setup process was simple even without advanced technical knowledge.

The features work well and save a lot of time compared with doing everything manually. I also appreciate the support and regular improvements from the team.

Overall, it is a useful tool for Shopify store owners who want to improve efficiency and optimize their store operations. Recommended.

La app es fácil de usar y los datos que ofrece son muy útiles para identificar tráfico sospechoso. Los mapas de calor son especialmente útiles para ver qué interesa a los futuros clientes y qué partes de la tienda mejorar para atraer más atención. El equipo de soporte siempre ha sido atento y ha ofrecido una buena atención. Aún hay algún punto técnico por resolver, pero la experiencia general es positiva y la recomiendo para proteger tu tienda.

I’ve had a really good experience with Mida so far. The app has a lot more useful features than I initially realized, and it’s been great discovering how much it can actually do.

A big thank you to Emma and Alicia for their amazing support. They were both very helpful in showing me features and functions that I didn’t even know were available, and that really helped me get more value out of the app.

Their guidance made the whole experience much easier and more enjoyable. I really appreciate the support and would definitely recommend Mida to anyone looking for a feature-rich app with a helpful team behind it.

5 stars from me!

MIDA app helped me realise how Meta sends bot visitors to my website whenever I run Meta ads on FB or Instagram. As a newbie in e-commerce, I was struggling to understand why the conversion rate did not match the footfall until I saw in the session replay how hundreds of bots were sent to land on the website, only to exit within 3-5 seconds. It was an eye-opener. Recommend all new websites to get MIDA and study the heatmap and session replays to understand customer behaviour in great detail.

MIDA Heatmaps are of great help in watching UX friendliness on a store, it offers more insights in a more compact view than the free Microsoft Clarity tool, which I am using as well. Also, MIDA team is incredibly helpful. I recommend this app very much!

Fantastic app that gives you a fly on the wall view of what your customers can do and find on your website. Gives you a score and suggestions for improvements! It even says if the customer had rage clicks, which unfortunately I realized mine had! I would have never known.