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We’ve been using Mirakl for 3+ years to connect to marketplaces and have found it very helpful. Mirakl's team is responsive and provides fast, effective support when need it.
Connecting the Shopify App to the Mirakl Account does not work (Internal server error #500). Very bad experience and no available customer support to get help, only an useless AI chatbot.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you encountered while trying to connect your Shopify app to your Mirakl account.
We want to inform you that this issue was caused by a temporary technical problem with Shopify's API that affected multiple sellers between July 16th and July 17th, 2025. We're pleased to confirm that Shopify has now resolved this issue, and the installation process should be working correctly.
Regarding customer support, we understand your frustration. While our AI chatbot is designed to help with initial troubleshooting, our dedicated support team is available to all customers with active subscriptions. If you have an active subscription and need further assistance, please don't hesitate to reach out to our support team directly.
Best regards,
The Mirakl Connect Team
We’ve been using Mirakl Connect to sync B&Q marketplace orders with Shopify, and the experience has been frustrating from start to finish. The app fails to transfer essential VAT information from Mirakl into Shopify, so every order appears as zero VAT. This is completely incorrect and makes the orders unusable for invoicing or accounting.
This is not a minor issue. It creates real problems for tax compliance and financial reporting. Support confirmed that this limitation is known. There is no way to map additional fields, and no built-in tools to generate correct invoices.
If you need accurate tax handling, proper order records, or anything beyond the bare minimum sync, this app will not meet your needs.
Thank you for taking the time to share your feedback about our Mirakl Connect app for B&Q marketplace integration.
We sincerely apologize for any frustration this situation has caused your business operations.
We want to clarify an important point about the tax information handling: This isn't actually a limitation of our connector, but rather reflects B&Q's specific order processing workflow. B&Q creates orders initially without tax information and only adds these details after shipping. Since Shopify doesn't allow tax modifications once an order is created, we cannot retroactively add this information.
We completely understand how this impacts your accounting and invoicing processes. While this specific workflow is outside of our direct control, we encourage you to voice these concerns to B&Q, as marketplace-level changes would be needed to address this issue.
We've provided more detailed information and explanations in your support ticket (#200529). Our team remains committed to providing the best possible integration experience, and we're continuously working to improve our connector within the constraints of both marketplace and Shopify systems. If you'd like to discuss this further or explore potential workarounds, please don't hesitate to reach out to our support team.
Best regards,
The Mirakl Connect Team
We’ve been using the Mirakl app for nearly a year now to connect our marketplaces and have found it extremely user-friendly and helpful. The Mirakl team is always responsive and provides fast, effective support whenever we need it. Special thanks to Clementine for her outstanding help!
Mirakl Connect has been a game-changer for our business. It made it so much easier to discover and connect with new marketplace opportunities, and the onboarding process was seamless. We've been able to expand our reach, grow sales, and build great relationships with partners - all in one place. Highly recommend for any brand looking to scale smart and efficiently.
We've used the Mirakl app for the last 6 months to allow us access to a specific marketplace.
It was really simple to set up and has worked seamlessly to sync products, stock, orders and despatch info. We can't fault it.
L’intégration du connecteur Shopify de Mirakl Connect a grandement simplifié la gestion de mon activité marketplace pour ma marque de masques anti-pollution Frogmask. La synchronisation automatique des stocks, des prix et des commandes entre ma boutique Shopify et les différentes marketplaces Mirakl est un vrai atout. Plus besoin de jongler entre plusieurs plateformes : tout est centralisé et actualisé en temps réel, ce qui limite grandement les erreurs de stock ou de tarification.
Le connecteur est simple à configurer et à utiliser au quotidien. La gestion des commandes marketplace directement depuis Shopify me fait gagner un temps précieux. Je recommande vivement ce connecteur à tous les marchands souhaitant développer leur présence sur plusieurs marketplaces sans complexifier leur gestion !
Connecteur simple et rapide à configurer. Il me permet de gagner du temps dans la gestion de mes opérations. Toutes mes commandes Decathlon et Amazon arrivent sur mon shopify et sont transmises à mon logisticien qui gère ma marque de nutrition sportive Mulebar. Gros gain de temps aussi pour la synchronisation des numéros de tracking qui remontent chez Decathlon et Amazon.
I recently started using the Mirkal app for my DTC business, and it has been a fantastic addition to our sales channels. The integration process is straightforward, although it does require some technical and Excel skills when importing details from your own store to retailers. Overall, the platform is user-friendly and has significantly streamlined our operations. Highly recommended for businesses looking to expand their reach!
Per se eine gute App. Leider funktioniert die Kommunikation in Verbindung mit der DHL App nicht so gut. Sendungsnummern aus DHL (die in Shopify der Bestellung zugeordnet werden) werden nicht automatisch an Mirakl weitergegeben. Aktuell muss ich jede Sendungsnummer einzeln (händisch) aus Shopify in Mirakl übertragen...
