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Be very careful before you upgrade your account. If you ever want to downgrade back to hobby it's next to impossible unless you uninstall and you'll lose all of your imported products, even if you're below the 25 free product limit. Support will give you the run around and tell you it's not a problem, but it is.
In error I purchased the wrong plan and immediately asked them to refund as I didnt use it. I did not see my money returned at all.
The issue was fixed after 1 hours . It probably was a misunderstanding .
Hi Diana,
I am sorry to hear about this experience. I completely understand your frustration. I had a chance to look at the history of conversation between you and our Support team and I think there may have been some confusion when you requested to cancel the Hobby plan -- which is our $0/month option. I would be happy to send this over to you to evidence that it was likely an honest mistake rooted in misunderstanding.
That said, I will work with the billing team to process your request right away.
Please feel free to email me directly (team@modalyst.co). My name is Espin and I'd be glad to help further clarify any issues or questions you may have.
So far so good. I just got it. So, when I start making test orders and customer sales and I will be happy let you know. Great success to everyone! ;)
Thank you for the supportive and positive review! It's great to hear that you're having a good experience with the platform so far. If there is anything you need help with along the way, please don't hesitate to reach out to me (alain@modalyst.co) or our Customer Support team via live chat.
Best of luck to you as well!
- Alain, co-founder
Modalyst is the one dropshipping company that responds to queries in a timely fashion. They keep me informed of changes and have OUTSTANDING customer service.
April 18, 2020
Thank you for your positive and supportive review! We are thrilled to hear that you had an OUTSTANDING experience with our customer service team. Being responsive is central to the dna of our team and we will continue to build on those habits as we grow.
If there is anything you need help with along the way, please don't hesitate to write us at team@modalyst.co or in our live chat box.
new user, just insatall the app, quite easy to use and lots of great products for my dropship store
I used this app to do dropshipping with a Private label and is just perfect for my store, they contact me really fast and help me with everything to do.
Update on this negative review from a one star to a five star!!! After I posted this review Lillian from Modalyst quickly reached out to me and diligently sorted out every single issue I had mentioned to my full and complete satisfaction. In this world where many big name business simply take your money and run it was truly refreshing to find a company with such thorough and competent customer care follow up.
Very disappointed in this platform. Several weeks ago an international customer placed an order and I never got confirmation that the order had been shipped or when it would tentatively arrive, I still don't know if customer even got it, there was no reply to the inhouse email I sent, secondly a customer placed an order and paid via PayPal, we also are supposed to be able to make our purchases and pay using PayPal however when I went to pay a screen popped up advising me that the particular seller did not accept PayPal as a method of payment, and again when I sent an inhouse email inquiring into this situation I am still waiting for the reply. After three days with no clarification I have cancelled this order and hope Modalyst will not take their commission as this item was of a substantial price. I have spent countless hours of valuable time setting up this business and a lot money paying for apps and monthly membership fees just to get such shoddy customer service from this company. I am not impressed.
Thus far we are satisfied and impressed with the app and the growth/ expansion of the company. We look forward to successful ventures and transactions with Modalyst.
Giving this app 5 stars is an understatement. i absolutely love the easy access around the app. I recommend this app to everyone from 18 & over, i feel like the boss I am.
This app is amazing! The products that are available are of great quality. And the UI is very easy to use. I recommend Modalyst to any beginner in the drop-shipping world.
