Monster Cart Upsell+ Free Gift

Helped resolve 2 of our cart issues: adding a custom message for those who add multiple subscriptions, and when the cart suddenly stopped working when adding the first item on our new landing pages.

Unfortunately, I’m very disappointed with both the Monster Cart app and the customer service.

The app is marketed as an upsell solution, but it does not support true tiered upsells. For example, we wanted to offer one upsell when a customer adds a product to the cart, and then unlock an additional offer when they add the first upsell. This type of tiered setup is not possible, which was a major limitation for us.

Customer service has also been frustrating. Response times are too long, and it often feels like a different person is handling the conversation each time. Instead of getting a clear solution, I frequently receive another question and have to explain the issue again.

Overall, I’m not satisfied with either the functionality of the app or the level of customer support.

Monster Cart is very detailed, interactive and well laid out cart feature.
We did notice it was a little slow at first.

The customer service team were very quick to respond to our queries.

When I fist emailed the team asking them about pricing I got an email pretty quick, I emailed back to confirm a few things but did not get a response which was disappointing. In the end I decided to just try it anyway. So far so good, It was a little funny to set up. Overall though I just had to make sure I was going step my step. I had some issues with how the shipping slider looked and I was able to get some help on this which was great so I really appreciated that quick turn around. I have not seen any amazing conversations or increase as yet in AOV however, I am quite a new store and also I have only one campaign being used so these might be playing into that. I will see how I go and use some other campaigns and see if this helps with my conversions/AOV ect. would recommend trying it out and just seeing if it right for you.

Great ability to customize to store colours and easy set up. 4 stars because I spoke with an advisor (they were super quick and wonderful) but the app limitation is that if you add a free gift with variants and provide the inventory amount with that variant, monster cart doesn't track that. So during a huge sale period you have to manually track how many free gifts have sold out of your available stock and then delete that product variant. This is going to be difficult for me as a small business during Black Friday with keeping an eye on the stock levels to have to remove the variant once it is sold out and make sure customer's aren't inconvenienced by adding the free gift to cart and then it actually being sold out. I was told this applies to any free gift, not just those with variants.

We used Monster Cart to add a 'free gift' campaign to our cart during the fathers day selling period which is our busiest time. We used a spend goal to achieve the free gift in the hopes that this would help lift our average order value. It has worked a treat so far. The how to videos were a great help when setting up all the features and although we had some small hiccups in the beginning the team were super responsive and solved any issues. Highly recommend

great experience with charlene very helpful and always goes an extra mile to help me with whatevers wrong, and gets things done quickly which is important for me as i run a lot of ads on facebook and cant have faults on my store. so shes a lifesaver! Thank!

Angelica was very prompt and solved the issue we had within 10 minutes - couldn't of asked for better help.

Thank you again for the professionalism and efficiency.

Have had a few teething problems with set up but the team have been there straight away to sort them out promptly! Great customer service

used this app for the sticky cart feature as well as the feature-loaded cart drawer. Easy to use, great design and super helpful team!