Moose AI Chatbot & Live Chat

The app is intuitive and simple to use, made even better by the responsive and knowledgeable support team. Mabel was extremely supportive, taking the time to address every question and clarify all my concerns with great patience. She made the entire setup effortless, and I would highly recommend this app for live chat support.

This application is very intuitive and easy to use, and Thomas has been an incredible support throughout the process. The app itself is powerful, and with Thomas’ assistance, everything worked perfectly. Highly recommend this app to anyone looking for a reliable solution with excellent support.
We also needed some custom adjustments for our setup, and Thomas was able to handle everything quickly and effectively. So far, the app has been fantastic and the potential benefits are very promising.

I've only been using this app for a few days, but I must say: it's very powerful. The ease of setup, flexibility and, most importantly, the customer facing side is incredibly helpful. I have been using another bot for about 3 years and was happy with it, but wanted something native to shopify. I was nervous to switch, but couldn't be happier so far. On top of that, if you need help or have an issue...the chat support is NEXT LEVEL elite. Quick, thorough, open to suggestions and they will help get anything done you need. Try it, you won't be disappointed.

I’ve been really impressed with MooseDesk so far. The AI chatbot (using GPT-4) works very well with my store and instantly understands all of my product information, which saves me a lot of time on support.

Highly recommended if you’re looking for a helpdesk solution with a smart AI assistant and responsive support.

It's a good experience working with Moose, very convenient and smooth support I have received from you guys. specially mabel has helped me customize the theme as per my requirements.

So far so good, all the features you want up front to start your support on your site. Hoping to use this as much as I can for my site, as I am one person, but this should help. The support team was great when I needed a few questions answered.

I’ve been using MooseDesk for my support team, and it’s honestly a game changer. The AI Response Builder is incredibly smart, it helps us craft quick, accurate replies that still sound human. What I love most is how easy it is to manage everything in one place chat, tickets, FAQs, and automation tools all work together seamlessly.

It’s clean, intuitive, and saves us so much time every day. MooseDesk doesn’t just help with responses, it actually improves how we communicate with customers. Highly recommended for any team that wants to work smarter, not harder!

I absolutely love the newly developed AI tool that can collect and organize content and policies across the entire website, while also automatically summarizing the information and techniques you use in your daily customer responses.

I'm also very grateful for the assistance from Customer Support (MAbel). Their responses are incredibly prompt, and they handle issues very quickly.

I’m genuinely impressed with MooseDesk. The setup was fast, the UI is clean and intuitive, and the automations (instant replies, FAQ, and routing) reduced our support workload right away. Live chat and ticketing work smoothly across channels, and the knowledge base looks professional without extra effort. Excellent value and great for growing Shopify stores — highly recommended.

I LOVE THIS APP!!! The FAQ builder is easy to use and looks 100X better than what I was using before. I was able to import my FAQ's with minor adjustments so switching over was fairly quick and easy. So far I am liking the chatbot- looks nice, easy to set up. and I look forward to digging in more to see how it can best work for my use. I should mention customer service is 10/10 which is a HUGE deal for me.