Moose AI Chatbot & Live Chat

I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet.
I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits.
That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.

So many online chat options to consider. We've used zendesk for years and cost just continued to rise. We are a small business <5 staff, zendesk too expensive. Switch to Moosedesk about 8 weeks ago. Everything to date has been great. Excellent service from Mia and now we're not paying for online chat. Win-win.

I recently worked with Riley from Moose to set up live chat on my store, and I couldn’t be happier with the experience. Riley made the whole process smooth and stress-free—she patiently guided me through every step, promptly resolved any questions I had, and even fixed an issue in my site’s code I didn’t know existed. Her technical skills and helpful attitude really shone through, and I’m incredibly grateful for her expert assistance. If you need top-notch support for your live chat integration, I highly recommend reaching out to Riley!

Schnell zu installieren... Nachteil: Gehen noch nicht alle Funktionen

Excellent Customer Support & Powerful Helpdesk Solution!

We recently integrated MooseDesk into our Shopify store, and it has been a game-changer for our customer service operations. The app is incredibly user-friendly, making it easy to manage support tickets and provide fast responses to our customers.

One of the standout features is its seamless integration with Shopify, allowing us to pull up customer order details instantly, which saves our team a lot of time. The automation tools and knowledge base feature have also helped us streamline inquiries and reduce repetitive questions.

Additionally, their customer support team is fantastic—very responsive and always willing to go the extra mile to assist. It’s clear that the developers put a lot of thought into making this app efficient and easy to use.

If you're looking for a reliable and affordable helpdesk solution for your Shopify store, MooseDesk is definitely worth it! Highly recommended!

I was skeptical about using an app with so few reviews at the time, but the experience with the app and the developer team has been really great. This is, in fact, the 4th chat app that I've used on my Shopify store and the only one that has met all my needs - and my needs are really basic. Developer team is very responsive to questions and follow-up as promised. The only recommendation I have is for them to develop a fully functional mobile app. Pinning the chat admin webpage as an icon on my iphone is working ok, but I think they could add more features to an app. Definitely recommended!

So far so good! Moose's Live Chat Widget was really easy to setup and allowed my store to have a clean aesthetic to it. The live chat, ticket system, and order tracking functionality is top notch. The customer support has also been splendid as I needed help with some manual coding. I'll definitely be continuing to use Moose for a long time.

I've been using the Moose app for about a month now, and I'm very pleased with its functionality.
The customer support is exceptional!
I had a request to adjust the widget positioning, and even though I reached out over the weekend, their development team responded promptly and resolved the issue quickly. Highly recommend!

quit easy to use, nice support, only what I would like to change is Whatsapp connection... will be nice if whatsapp can work with chat window not in separate website.

I'm giving Moose: Live Chat WhatsApp, FAQ a five-star rating because it's a solid app that integrates well with Shopify. A standout aspect for me has been the FREE customization and customer support, especially from Anne. She has been incredibly helpful, responding promptly to my queries and ensuring that any issues were resolved efficiently. Her dedication and professionalism significantly enhanced my experience. I would recommend this app to other Shopify store owners who need reliable chat and FAQ solutions.