Recensioni (25)
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In base alla valutazione
THE MOST DISTURBING AND SHOCKING CUSTOMER SERVICE. When I emailed the developer to ask for help, he cancelled my subscription out of spite, making me lose over 40 hours of work! And still keeps charging me for the app! Don't even try editing the app on Safari as all you get is a sign saying that you have to enable cookies to use it, even though they are already enabled. The translations the app provides are a joke, even though they advertise it a translating app. You will have to key in HUNDREDS OF THOUSANDS OF WORDS yourself if you want to make sure the translations are correct (which defeats the point of the app!), and that includes system words. Generating the confirmation e.mail in several languages is an absolute debacle, made even harder by the lack of help from the developers, their pedantic attitude and rude e.mails. When I solved the problem with outside help, the developer said he would cancel my subscription and asked me to deleted my review! STAY AWAY from this app!
Merchant (accidentally) messed up the Shopify code while trying to manually translate the Email templates. She blamed it on my app and while I was in the process of fixing the problem, she revoked the staff access and gave me a one star feedback. Despite the extremely negative feedback, she insisted on keeping my app herself. I offered her the choice between keeping my app or keeping her feedback, she chose the latter.
Just a few words but they sum it up completely: Solid product, great service (Thorsten is super helpful - quick replies on custom variables and language switcher), we will use multi lingo for our store in the future.
I can highly recommend it.
Great app and support. Requires some manual work which is great so you can easily be in control of the translations and not just rely on sometimes incorrect auto translations. Highly recommended!
This app is working great, the auto translations are very good and if you would happen to stumble upon a problem Thorsten is right there to help you out!
Great app and excellent service!!
Awesome app, at lower cost than Langify! Good customer service, I ask a few questions and ask for help and receive great explaination!
I really recommend
Excellent application. I tried several and it's the best one. Super fast support by Thorsten. I highly recommend it. See it live at tresk.com.
Great app! Auto translation, manual translation, easy to use. Service is outstanding, quick and effective. Thank you developer.
Good tool and fantastic customer service: quick and effective. Thorsten is very professional.
We highly recommend!
Customer service is absolutely horrible. Careful when you get this app as it will malfunction regularly and end up costing you a lot more than $7.99. The people that left it a good review clearly haven't had this app for too long and I wouldn't be surprised if they end up changing their review sooner then later. I recommend you spend a little more and go with one of the other apps, trust me you won't regret spending a little extra for something reliable that won't end up costing you more money as you can't make sales when your site is down and this app will mostly like be the cause of it. STAY CLEAR
There was a technical problem with the app server which caused disruptions of 6-7 hours (first and only time in more than 2 years). Merchant was understandably upset but requested more than 3 months worth of application credit. I offered one month refund, he declined.
The auto-translate function isn't great, our navigation menu broke when we installed the app, but the support team was amazing and fixed everything within a day, free of charge, no questions asked. They answered quickly and worked efficiently, we would recommend this app solely based on the support we got.
Thank you Thorsten for your amazing help!
