Multifeed Google Shopping Feed

Thank you for your feedback.

We would like to clarify that our app never forces anyone to pay. We offer a transparent Free plan with core features, as well as a free trial for our paid plans. All subscription charges require explicit merchant approval directly through Shopify before any billing occurs.

To clarify your concern about the 7-day authorization: this follows standard Shopify billing procedure where recurring plans require approval upfront, but no charge is made if you cancel or switch plans within the 7-day trial. You are never locked in or forced to continue.

If you prefer not to use paid features, you can always remain on our Free plan without any billing or future charges. If you encountered an issue accessing the complimentary features or have questions about what is included in the Free plan, please feel free to reach out to our in-app support team—we are always happy to help.

We’re sorry for the confusion regarding the billing. Our app provides a 7-day free trial to allow for full testing. Since the app was uninstalled on the 8th day, the Shopify billing system automatically processed the subscription charge for the upcoming month. Please note that once an app is uninstalled, the subscription is cancelled automatically by Shopify and no further charges will occur. If you have any further questions, we are happy to help via our support channel.

Thank you for your review. The misleading claiming notification was just informational only and did not affect any functions of the app in anyway. Thanks to your feedback we have rectified it.
I noticed you turned on the Google Automated Discounts feature, and excited to know how it worked out for you. Being a much needed feature, it is also a sophisticated one that other merchants often needs hands-on from our support to make it right, so if you have any problem with it just let us know.
Since you have not created any feeds in our app it should not affect your GMC. If you let us know more we would be able to identify the problem and fix it.
Regards.

Thank you for your review. Google Shopping is difficult to get right from beginning, so normally it takes some time to get the most out of it, solving issues after issues.
The good thing is that although feeds takes time to setup and optimize, once get right it really pay off with your ads performance (and sales). We like to think about the feeds as living things which need more care at beginning, and become more and more matured after each optimize iterations. We have gone through this process with many successful clients of ours.
In your case we had huge timezone between us, so our email replies probably did not meet your expectation. We would be more than happy to jump in Zoom meetings with you to resolve issues faster.
So if you want to give it another shot, please let us know.

Thank you for your review and I am really sorry for the frustration.
There must have been some mis-communication along the way. I have sent you an email and hope that we can continue the discussion to sort it all out.

Hi Jeffrey,
It's David from Technical team. Thank you for the valuable feedback, and I am really sorry for the confusion. I sent you an email to clarify the issue in details. If you have any further questions please let us know.
Thank you and regards.
David

Thank you for your review. As we have explained it to you, by default the app filters the invalid GTIN values to avoid warnings from Google.
The GTIN expression can be edited to allow such values - which we have done it by your request. You might have noticed the warnings of "Ambiguous GTINs" from Google appeared, as a result.
As it is no longer an issue, we really appreciate if you can remove or update the review.
Thank you for your continuous support and best regards.