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It's been a great app for allowing our customers to customize their products. Their customer experience has honestly been exceptional, with support always available and willing to help us through any issue.
Thank you! It means a lot to hear that Kickflip is helping make the experience easier for your team and your customers.
A great product configurator platform is only as strong as the people helping you get the most out of it, and we’re grateful to be part of what you’re building.
Very good application, great customer service
Thanks so much, really glad our platform and the team are working well for you.
Works great and great customer service
Thank you. We built Kickflip to make product customization feel simple, powerful, and delightful, and it means a lot to know the experience is working for you. We truly appreciate your support.
Customer service is great - They always help with any difficulties or issues and the app itself is awesome for detailed customisations for any product.
This has nearly as high a learning curve as mid-level photoshop. They'd do well do let everyone use the software for free (developing their products) and stick to a flat 2% on every product sold. Sadly, the monthly fee combined with the learning curve kills your product before you ever get it off the ground. The transaction fee is reasonable - it's the monthly fee that kills, especially when you are just getting started.
Sorry to hear you had that experience. We know getting started with product customization can come with a learning curve, and we’re continuously working to make the setup simpler and more accessible.
Kickflip is built to give brands access to a powerful product customization platform with a fully no-code setup, so you can create and launch configurators on your store without technical skills. Our team is also available in real time whenever help is needed.
Our transaction fee starts at 1.95% on customized products sold and decreases with volume, down to 0%.
We’ll reach out by email so we can continue the conversation and see how we could have done better.
ich kann Kick Flip nur empfehlen!
erstens wirklich easy damit zu arbeiten und bei schwierigen Fragen hilft das Team oder die KI
mir half sogar die KI bei einer sehr kniffligen Frage mehr als das Team - die Frage war damals zu komplex.
wer Hilfe braucht - der Youtube-Kanal ist die erste echte Anlaufstelle! super gemachte Videos und wer etwas erreichen will mit seinem Konfigurator muss sich halt auch einmal auf seine 4 Buchstaben setzen und mitdenken. und für alles andere hilft das Team
in den eigenen Shop ist KickFlip auch sofort integriert und GOTT SEI DANK gibt es nicht, wie bei allen anderen, ein Einstell Limit (zumindest noch nicht).
Ich arbeite nun seit einem Jahr damit und bin bis dato sehr zufrieden - auch dass immer weiter am System im HIntergrund gearbeitet wird!
This is what we love to hear. 🙌
We’re building Kickflip for customers exactly like you. 🚀
Danke für dein Vertrauen.
The change in plans is not justified especially for store owners who are from countries whose currency is not as strong as dollar. Because in that scenario, you are earning in a weaker currency and paying for this app in dollars. Ideally they should have moved to tiered pricing with minimum fixed charge + per order revenue percentage. So unless your store is earning upwards of 10k dollars in a month (after currency conversion) this app is not for you. I used this app for over a year and functionality wise it is fine but the change in pricing was not justified. I have found a better option with almost 1/6 of their price and moving to it.
Hi,
Thanks for sharing this, and sorry it led to that decision after more than a year with Kickflip.
Kickflip is designed to give brands access to a very advanced product customization platform, with strong performance and hands-on support behind it.
We also followed up by email after your review to better understand your situation. If you’d like to continue the conversation, we’re happy to pick it up there.
Great product and outstanding support
Kickflip is a powerful and flexible product configurator. The app itself works great, but what really stands out is the support team.
Whenever we had a question or ran into an issue, the Kickflip team took the time to help us properly. You can tell they genuinely care about solving the problem, not just giving quick or generic answers. They explain everything clearly, think along with you, and stay involved until everything works perfectly.
It’s rare to find a team that is this patient, dedicated, and willing to go the extra mile. You truly feel supported at every step.
Highly recommended for anyone looking for a professional configurator with exceptional customer support.
We care deeply about building a platform that works, but even more about showing up when our customers need us. Thoughtful questions deserve thoughtful answers, and we’re always happy to roll up our sleeves alongside you. Appreciate the trust and the recommendation. Excited to keep building with you.
Great looking app for customers, they can now easily order customizable products from us.
Why 4-stars: Pretty heavy to build new products and learning curve for the app is pretty long, but it gets the work done. I hope they make updates so the product control could be more fluid in the future.
Great support!
Thank you for being with us for nearly two years and for taking the time to share this. We hear your concerns. Our north star is simple: deliver a premium experience that’s intuitive, fast, and unquestionably valuable.
Over the past months we’ve been shipping improvements to streamline product setup and accelerate order processing. We’d like to review your current workflow with you, and help optimize your configuration.
If you’re open to it, please reach out to us over live chat or reply to the email we've sent you. We appreciate your feedback, and we’re committed to earning back your confidence.
Kickflip has been great for our custom sportswear items Builder can be as simple or as dynamic as you want it to be, and the support is fast and helpful when needed. Would absolutely recommend it to whomever is looking for a customizer in Shopify.
We’re really happy to hear that Kickflip has been a great support for your custom sportswear collection! It’s been wonderful working with you over the past two years and seeing the impressive results you’ve achieved. Knowing our builder and support team have made a positive impact means a lot to us, and we truly appreciate your recommendation! 😊
