Neo Post Purchase Survey & NPS

Post-purchase and NPS surveys to collect actionable customer feedback across all touchpoints

Neo Post Purchase Survey & NPS helps merchants understand customer feedback after shopping. The app lets merchants create surveys using prebuilt templates, questions bank or custom questions and show them at key moments like thank you pages, post-purchase emails, exit intent, and store pages. Merchants can view responses and reports in one place to find issues, improve the shopping experience, data-driven decisions and track customer satisfaction using NPS and CSAT.

• Collect post-purchase feedback on the thank you page and other key touchpoints
• Use pre-built survey templates and a reusable question bank for easy setup
• Detailed reports with charts and per-question analytics
• Response management page to view, filter, and review individual customer answers
• Customize surveys to match your store branding without any coding