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I really do love this app. Quick and easy to use, and they beat my negotiated UPS rates. I didn't give it 5 stars, because I need to use their website, to produce postage. There may be a way to have it integrated into my store, but I believe I'd need to either have the $300/month plan, or pay $20 ala-carte.
I'll probably end up doing that....as $20 is saved, in no time.
Oh, and by the way, I'm a USA shipper.
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Well, after a month of shipping, here's what I can tell you.
The rate quoted, will not be the rate you pay, 90% of the time.
I'm so sick of these surcharges.
$3.85 for residential delivery
$1 for fuel
$3.25 for Extended Area surcharge
These additional fees are never quoted, until you get your bill.
Fedex does this, and UPS does this. In my book, it's "bait and switch".
The post office doesn't back-load these fees, so these guys don't need to either....but they do.
So, until Fedex and UPS drop these extra fees, I'll stick with USPS, where I can see what I get.
Oh, by the way, when you purchase postage via Amazon, and you select UPS or Fedex, what you see, is what you pay. Amazon demanded that there be no extra surcharges, when they negotiated their contract with Fedex/UPS.
I'll leave my star rating at 4, because I think netParcel is simply a vendor for Fedex, so it's probably not their fault.
It was disappointing to discover after registration that our Shopify plan needs an upgrade to use this app effectively. Specifically, the app requires 'carrier-calculated shipping,' which wasn't clearly stated upfront. To make matters worse, the 'Learn More' link led to a 404 page error. On a positive note, their support team was very responsive when we reached out, though we haven't been able to actually test the app yet.
Easy integration and best shipping service! Highly recommended
I started using Netparcel years ago and I have to say that they have the BEST rates to every place that I have sent a package. I refuse to use anyone else and frankly other shipping providers can learn a thing or two from Netparcel, pricing aside their customer service is top notch. I have never had an issue with their site or my account. Whenever I send an inquiry they respond that very day and the issue is resolved. Speaking of shipping, I find their courier rates are cheaper than Postal without tracking. That pretty much says it all in my opinion.
I will continue using Netparcel and I'd say that you will not be disappointed with their service, best rates out there. Thank you Netparcel for everything you do for us small business owners.
Thank you for taking the time to write such a detailed review! We strive to provide great customer service, and always love hearing this type of feedback from longstanding customers like North Pacific Diecast. We look forward to being a continued partner in your growth!
Netparcel offers excellent rates, especially for long-distance shipments and shipments to the U.S. Also, the app is easy to use. Highly recommend for small businesses!
Thank you for the wonderful review! We're always happy to hear that our rates and online tool help our small business customers. Looking forward to being a continued partner in Purrre's growth!
The app integrates with my store without any issues and their shipping prices are pretty decent.
I took off 1 star because after purchasing a UPS label through them, it only provided the shipping label but not the required customs form that need to be attached to the package. Initially I had to email support to send me the customs form each time but I asked if they could fix it because it was very inconvenient to have to email every single time. After that support did make the changes in the backend that included the customs form to be downloaded with the shipping label.
The other issue I've had is my package weighing 1.15 kg but after paying for shipping, the weight is changed to 2.27 kg and there's an extra charge for the weight adjustment. My scale is correct because all the other item's weight were not changed, so why it happens with this item every time...I don't understand.
All in all, I use this service when I need to ship a package using UPS or DHL.
We appreciate the review and feedback! Looking into the items you mentioned, it appears that our support team was able to resolve the customs form issue, and continues engagement on the weight adjustment concern. We look forward to providing continued service and support of Momo Monster Co's growth, and are always available at support@netparcel.com to address any concerns.
A great app that allows me to diversify my shipping options at an affordable rate.
Thanks so much for this lovely review! We love hearing that our range of shipping options add value to Folklor, and look forward to continued support of your growth!
Netparcel is amazing for comparing and contrasting rates between different companies without switching between tabs - Super convenient based right out of shopify or browser.
Thank you so much for the review! We're thrilled to hear that our solution brings speed and convenience to your business. We look forward to continued support of Phoenix Domes Canada & USA!
Highly recommend! Been using NetParcel for over 3 years and this has been a reliable partner for our international shipping from Canada. Quite happy of the Shopify integration and good rates as well.
This app has saved me considerable $ on shipping! I'm so happy I found them. As a small business owner, I'm always looking for ways to save money and invest it into my business. Thank you NetParcel <3
Thanks so much for this lovely review! We are thrilled to hear our service helps Jungle Supply save money to invest back into the business. We are excited to continue supporting your growth!