Robust NetSuite Integrator

We've been using the Robust NetSuite Integrator app for a few months now and I'm really pleased with it.

There's a lot of configuration to ensure that it behaves exactly how you'd like it to. We've managed to work this into our normal NetSuite workflow for inventory, pricing, fulfilment and invoicing. Our ops team treat a Shopify order exactly as they would any other order and having the inventory and pricing synced from NetSuite means there's a single source of truth.

We had a few teething issues at first but a huge thanks to the support team. They are absolutely great. The chat is very responsive, during office hours we typically get a response within a few minutes. Outside of those hours we always get a response via email the next day. Requests via chat are followed up via email ensuring resolution of tickets.

We migrated from a bespoke ecom store and for context we were up and running from a fresh Shopify store to processing orders in production within 2 weeks.

I was a little concerned about the price at first (we're currently on the Max plan), however the ease of use and support more than justifies the cost. We're actually planning on upgrading the the Enterprise plan shortly.

Thanks again to the team!

The app works as described and with some customization it is now doing exactly what we need it to do. Great tool to go in between Shopify-NetSuite.
Shivam has really gone above and beyond to get our customization work.

This application has worked great to integrate our Shopify store to Netsuite. The app offers a handful of helpful functions that are straightforward and easy to configure. Additionally, there are more technical field mapping options that can be utilized for customized solutions.

WebBee support tickets and live chat have both been responsive and aided in our success with their application. Support was able to quickly jump on a zoom call and help out on multiple occasions.

The Robust NetSuite Integrator app for Shopify is ideal for most users with straightforward requirements. The functionality is easily managed within the Shopify platform by those with a technical understanding of NetSuite and Shopify. All standard flows and requirements are catered for. The RNI team are extremely knowledgeable about both platforms and are ready at a few hours' notice to jump on a call and explain details about the setup, or even make minor backend changes to facilitate your needs. My client is very happy and now looking at an additional integration with another shopping platform.

We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software.

They advertise a range of features but buyer beware, only some of these features are actually functional or reliable.

What works:

- Auto Sync Shopify Orders and customers to NetSuite *
- Auto Sync NetSuite Item Inventory to Shopify
- Auto Sync NetSuite Item fulfillments to Shopify
- Sync Price from NetSuite to Shopify
- Sync Shopify Order Edits to NetSuite**

What doesn't work (but is advertised)

- List Product from NetSuite to Shopify:
The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing.

Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did.

- * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards.

- ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature.

So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.

Quick and easy way to integrate shopify with Netsuite. Very responsive support team, but do need some patience in setting it up. Once it is up and running, it is a life-saver.

Using the application since 2021, the support has been excellent as well as the flow of orders into Netsuite since that time. We are very happy with the service and their support of us even when things may go wrong. Thank you especially to Shivam for all of his help.

Using since 2021, the support has been excellent at ensuring our success. Our orders have been flowing without much issue and, if there is any issue, their support team has taken care of us well.

Very helpful staff member guided me through all the steps I needed to fix my problem. All it took was a quick zoom call and the issues were resolved. This is a great app that saves us a lot of time with manual entry. I would recommend to anyone who uses NetSuite.

This app is an excellent solution to integrate Netsuite and Shopify. We've been using it for a few years now, and their support team is excellent and very helpful any time there is an issue or changes needed. Highly recommend this app for anyone who needs to integrate Netsuite and Shopify.