レビュー (14)
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評価順
Fantastic quality polos. Very pleased with the design tool and ability to upload my own designs. Only thing I can ask for is better mock up models but overall I highly recommend Novatomato
Thank you for your wonderful feedback! We're dedicated to listening to our customers and your feedback with our current mockups are forwarded to our assigned team for future improvements. We appreciate your support to our products and services and we look forward to being in business with you for a long time.
Best regards,
Anton
NovaTomato Team
Very disappointing from a designer's perspective. Most of the products do not have extensive size choices even if there are many so-called size options, and most are "Out of Stock" and have been for months. Not impressed. I am not addressing the quality of the "merch" as the app never had enough design mojo to bother ordering samples. Also, bringing anything to the attention of customer care led to repeated and repeated emails wanting to know "How are we doing?" Not so good, try offering products that are in stock or quit bothering to offer them. And get off your "tiny people" notions of fashion, please.
We apologize for any disappointment you experienced as a designer. We understand the importance of offering a wide range of sizes and acknowledge that we have fallen short of your expectations. We regularly update our product offerings, so please stay tuned with us.
We also appreciate your feedback on our design options and Customer Care emails. Your input is valuable, and we will strive to enhance our offerings and communication. Thank you for bringing these concerns to our attention as we continuously work to improve the customer experience.
Sincerely,
Anton
NovaTomato Team
So far the process has been smooth to design products. Now we will see how the products look and feel once I receive some samples!
Thank you for your positive feedback! We're glad to hear that the design process has been smooth for you. We’re excited for you to receive the samples and see how they look and feel. Your satisfaction is our priority, and we strive to enhance our customers' experience continually.
Best regards,
Anton
NovaTomato Team
Setting up the POD connection to shopify was really quite easy. Now I am excited to add more products with my designs
Thank you for your wonderful feedback. We are grateful that you had a wonderful experience with the integration and we are looking forward to seeing your designs. It is truly our pleasure to serve you and we are excited to serve your customers in the near future. We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
Wasted time designing a bunch of items I'm unable to order (no shipping to Hawaii though we're part of the US!). Incredibly disappointed!
We are delighted to announce that we have expanded our shipping services to include Hawaii. You should have also received an email from us regarding this update.
We sincerely appreciate your patience and understanding throughout this process. Rest assured, we remain committed to delivering premium quality products and exceptional service to both you and your customers. We hope that you continue to enjoy our services.
Sincerely,
Anton
NovaTomato Team
Through Novatomato, it becomes easy to get premium quality stuff. Most amazingly, I like their eco-friendly approach. Everything is recycled from fabric to packaging material. Good for our planet!
Thank you for the wonderful feedback! You and your customer's satisfaction is our top priority and we will make sure to follow new trends and updates to provide premium quality and sustainable products for you and your customers! We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
J'aime beaucoup les produits de qualité. Le seul problème pour moi c'est la conversion en devise canadienne qui me laisse très peu de marge de manoeuvre pour faire un profit intéressant. Mais le fournisseur et l'application la plus intéressante.
Thank you for your feedback! Your input regarding our products and services is greatly appreciated and will undoubtedly assist us in making future improvements. As a team, we are committed to listening to our valued customers, and we can assure you that further updates and enhancements are in the works. Please stay tuned for future announcements!
We sincerely hope that you will continue to enjoy using our services.
Best regards,
Anton
NovaTomato Team
Oh my god
First of all this application is a dream, it is really very cool, the products seem to me to be of high quality and the help is fast and wonderful, I fully recommend this application, it provides you with many areas and a lot of high-quality options
Thank you
Thank you for that wonderful feedback! We appreciate your kind words and we assure you that we will continue to provide premium quality services, assistance and top of the line products. We are looking forward to serving your customers soon with your amazing designs! We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
For the most part, the quality is good. When I had an issue with a sample, Customer Service was able to assist and the response time, when it came to a follow up, was very prompt with a resolution. The production to delivery time is longer than I anticipated so just plan to order way in advance to have product/samples in a timely fashion.
Thank you for providing your feedback! We greatly appreciate your positive comments about the quality of our products and the excellent assistance provided by our Customer Service team. Resolving issues promptly is a top priority for us, and we're glad we could assist you effectively.
Regarding the production time, we want to emphasize that it is an important aspect of our commitment to delivering products of the highest quality. Our team takes great care in crafting each item to meet our stringent standards, ensuring that you receive the best possible product. Also most of our products are all-over print which takes longer time. We constantly strive to improve our processes and reduce lead times while maintaining the exceptional quality we're known for.
Thank you once again for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Anton
NovaTomato Team
I've recently downloaded this app and I thought I would give you my thoughts. Everything is actually quite great, obviously, and probably not unlike any of us in this field, I would like to see more product. This is not a criticism, it is simply that we're insatiable, and as a business, you can't possibly offer unlimited items. The one criticism I have that I find your prices a bit high, making it perhaps a bit difficult to generate high sales.
Thank you for your wonerful feedback. We appreciate your detailed comments and this will help us to improve in many areas. We are launching new products from time to time so please stay tuned for new releases. Our current product offers and costs reflect the value that we put into making sure that customers receive high-end premium and sustainable made-to-order apparel with zero inventory and zero-waste production. We work only with world leading manufacturers producing for leading apparel brands which allow us to offer real retail brands quality. We will be grateful if you can try our products as well that we are truly proud of!
You can also contact us through email at support@novatomato.com or chat with us on our website. We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
