Okendo: Reviews & Loyalty

Okendo is a core part of our CX stack. The review widgets look polished on our storefront and fit our brand, and the Shopify integration was easy to set up. Beyond displaying reviews, the data has become one of our most valuable sources of customer insight.Overall, a great choice for any DTC brand that wants reviews to do more than sit on a product page.

Okendo has been a great addition to our Shopify site. It makes collecting and displaying customer reviews straightforward, and the widgets fit seamlessly into our site design. Having customer feedback directly on our product pages helps shoppers feel more confident in their purchases. A great option for brands looking to build trust through reviews.

We've been with Okendo for years now. Laura Ann has always been so helpful—from onboarding to sharing the latest features and launches with us, she's been a great resource and a pleasure to connect with. We love Okendo for nurturing our existing customers with a loyalty program that not only gives back but can evolve as we expand, and the reviews + survey portion is great for our customer support team to listen to customer feedback so we can always make educated decisions.

The app is super easy to use and anybody can figure out the basics. The team however will help you unleash and open what's possible with Okendo and reveal what you may not know.

To get the most out of Okendo, you should definitely work with the rep or do your research.

The app itself is fairly user friendly and I love all the options and customization it allows. Looking forward to gaining more customer insights.

I will say the onboarding process has not been my favorite I feel like they are pushing through and not helping with best practices or ensuring its properly installed. Hopefully the customer service moving forward is even better. I would 4.5 stars if I could just a half star off for the onboarding, because everything else, so far, is great.

We've had a great experience with Okendo as our review platform for Garden Winds. Garrett made onboarding easy from the start, walking us through setup clearly and patiently answering every question along the way.

Since then, our CSM Laura has been fantastic at helping us get more out of the platform, proactively pointing out features and showing us how to actually apply them to our store rather than just listing them off.

On top of the great support, the platform itself is intuitive and easy to navigate. Between Garrett's onboarding, Laura's ongoing guidance, and how straightforward the platform is to use day to day, we've felt genuinely supported every step of the way.

Clean install, straightforward setup, and the review widget looks good on our product pages without much fiddling. Star ratings pull through to Google search results, which was the main reason we chose Okendo over the cheaper options.

Support has been genuinely responsive when we've needed them. Real answers from real people, not canned replies.

Solid choice for a small brand that cares about how reviews look on the page.

We were using it for years in several stores. It's the best platform to use for customer retention and review management. Best support team in the business and best system integration you may ever find on Shopify.

We’ve had a great experience with Okendo. The platform is intuitive, easy to manage, and gives us the flexibility we need as our business continues to grow. Their team is responsive, knowledgeable, and genuinely helpful whenever questions come up. It’s been a reliable and valuable part of our customer experience and marketing stack, and I’d absolutely recommend Okendo to other new and growing brands.

UPDATE: It takes MONTHS to get them to remove their metafields from your site. We are STILL fighting this.

Potential customers need to be aware that when using this app:
1. Metafields are added to the site that can not be removed.
2. These metafields prevent you from being able to use Shopify's Duplicate Product feature. Which means when adding new products every single one will need to be created from scratch.
3. It takes WEEKS to get the metafield removed from your site once you realize you mistake in adding this app