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Omnivore/Traderunner is supposed to provide a quality link between Shopify and Trademe.
Very low quality and does not provide the basic functionality of Trademe like auctions, fixed price offers, control of start finish times.
The Aussie help desk people refuse to talk to their customers on the phone.
Completely unresponsive to making the software work better for their customers.
There are no user guide videos on youtube.
Thanks for sharing your feedback. We’re sorry the service hasn’t met your expectations.
The functionality Omnivore supports is agreed in conjunction with Trade Me, and we work closely with them. We don’t support auctions, don’t claim to offer them, and don’t currently plan to add them. We do support Fixed Price Offers. Listings end and relist every seven days, in line with Trade Me’s listing process.
We take customer feedback seriously and work to respond to customers promptly. We’ve provided support to you by email and have also helped via Zoom. Zoom support is available when a customer needs it but we don’t offer phone support. We appreciate your feedback about video guides and will share it with our team as we review our support resources.
We have partnered with Omnivore for over five years, connecting Mitch Dowd, Russell Athletic and Jockey brands across Amazon, eBay, THE ICONIC, Kogen, Myer Marketplace. Throughout this time, their platform has proven to be reliable, scalable and instrumental in supporting our marketplace growth.
A special acknowledgement to Debbie Anderton, whose expertise in Shopify and marketplace integrations is exceptional. Her technical knowledge, commercial understanding and ability to resolve complex challenges have been invaluable to our business.
I would also like to recognise Simon and Garth, who have consistently gone above and beyond to support, train and educate our team whenever needed. Their responsiveness and willingness to share their expertise have made them trusted partners rather than just service providers.
I have no hesitation in recommending Omnivore to any retailer seeking a dependable marketplace integration partner. Their technology, knowledge and customer support are second to none.
Bharath
Ecommerce Manager, MDD
Ryan and the team are true professionals who know exactly what needs to be done.
Their communication was prompt, their technical skills were outstanding, and the entire process was handled smoothly from start to finish.
They successfully integrated my Shopify store with Trade Me quickly and without any unnecessary hassle or delays.
Orders started coming through almost immediately.
Highly recommended — thank you again!
It's been really quick and easy getting our inventory up on Trademe, along with exceptions. Custom titles and descriptions easy to set up.
I had a much easier experience with this than I had with Datafeedwatch or Rithum.
Their support and customer service is also top notch and quick to reply.
We signed up to Omnivore Jan 2026 to integrate Shopify with the TradeMe marketplace. At first we had a major issue with the currency exchange creating accounting discrepancies, however we raised the issue with Omnivore team and they were able to fix it. It is rare to get the level of care and attention shown by their COO. The software itself is easy to use and has a high level of customisation options. Highly recommend Omnivore if you're looking to streamline product data, inventory, and orders across multiple marketplaces.
This intermittent issue has now been resolved. Order totals and payment totals now match correctly, allowing orders processed through Omnivore to be reconciled as expected.
We’re sorry for the frustration this issue caused and understand how disruptive even a small discrepancy can be when it affects reconciliation and creates manual work.
We appreciate you bringing this to our attention and giving us the opportunity to fix it.
Great app. Had some problems at first, but with the help of Gareth was sorted out in no time. Highly recommend their after sales service. Plain and simple instructions were given. Easy to use and very happy.
It just flat out does not work. Tried to connect it and received the error "Oops. That wasn't meant to happen! We'll get right onto fixing that", however they never fixed it.
Update - They left a reply saying they fixed it, however the error is still there and app does not work.
Thanks for your feedback, and we’re really sorry for the frustration this caused.
We identified this as an intermittent issue and worked on a fix over the Easter weekend, it has now been resolved. We understand how disappointing this experience would have been, especially when trying to get started.
We’ve also reached out to you directly to help get everything up and running smoothly, and would love the opportunity to support you further.
Can't access my Trademe after trying to integrate, support response is slow. Losing money every day because I can't sign up and can't get it removed.
We’re sorry to hear about your experience — we understand how frustrating this would have been.
Our team worked with you to get everything set up, and we can see you were able to get up and running on Trade Me.
If there’s anything further we can assist with, please don’t hesitate to reach out, we’re here to help.
We’ve had a great experience with Ryan and the team at Omnivore. Their customer service has been excellent — responsive, knowledgeable and genuinely supportive throughout our integration into The Iconic. The team made the process smooth and easy to understand and has helped us with every step and questions. The app itself is also quite easy to navigate and made our order process that much easier. Highly recommend!
Been using this service for about 3 years now and it intergrates nicely with our shopify store, kogan.com, ebay.com.au and trademe.co.nz accounts saving hundreds of hours of work each year as everything syncs from our www.khe.com.au shopify store, first class customer service if you need help! 5 Stars
Great, feedback thank you - we love hearing how much time people save when using Omnivore and seeing our Customers successful on Marketplaces.
