OnCustomer: Livechat & Chatbot

Omnichannel chats: Livechat, Messenger, Instagram, Shopee, Email, Youtube, Telegram, SMS, Zalo.

OnCustomer - An effective omnichannel communication platform that helps businesses successfully communicate with customers through insightful understanding, accurate prediction of needs, and intelligent automated personalized communication.

• Conversation management: Automatic Routing conversation from multiple channels
• Bot website: Automated lead tools help optimize customer conversion on website
• SLA: Alerts and reporting for conversations violating Service Level Agreements
• Surpport: Interaction channel and ticket management to manage customer complaint
• CSAT & Survey: Collect automatically customer feedback and surveys