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Just started using the app for shopify, its pretty easy to use, had a few difficulties but kate the pop up assistant was brilliant helped me a lot. makes everything a lot less stressful when you have some help by your side!
Incredible customer service! Patricia is very responsive and Prateek is very helpful. I wasn't happy with one of the automations on my campaign's and Prateek fixed it within a couple of hours. Extremely friendly and responsive!
The app is so intereting to work with! Lots of customizations that will make your brand stand out! Also, I'd like to send a special shoutout to Maya. She was really good at understanding my requirements and helped provide the right guidance to adjust my issues. Thanks so much!
I just downloaded this app. I was looking at newsletter service for the most part. I was using Omnisend before.
It is about 2 hours since I started making the new NL template. I can say at this point: the customer support is 5 sec away, very helpful. While it takes time to get used to how things work, I think it will be very easy after initial learning of the functions.
The best part so far - this app lets you add a video to you news letter. This is awesome.
Absolutes Desaster, die App ist wirklich das schlechteste was wir als Startup in 10 Jahren erleiden mussten, die App loggt sich ständig aus, Rabattcodes funktionieren nur wenn man sie komplett freigibt, Artikel die man für Coupons auswählt werden im Backend wieder entfernt, Kundenbeschwerden über nicht funktionierende Coupons Codes, keine Browserkompabilität (Safari Mac OS X) das schlimmste ist jedoch ein völlig ahnungsloser nur englisch sprechender Support, der nach 4 Wochen keine technische Hilfe anbieten kann. Danke für nichts, unsere Geduld ist am Ende.
Words are not enough to express how impressed we are with their customer service. After activating our first campaign, they immediately messaged us through their in-app chat support and offered to 'proof' our campaign. As it's our first time, we were really grateful that they are able to spot the errors in our campaign. They also suggest some improvements without upselling you of any of their other tools - or availing some features! Will definitely recommend this tool!! ALSO PS - We asked our graphic designer to design the prize wheel inside the app and our designer had fun doing it! He also finds it really easy to navigate!
Listen hands down, the best customer service I have experienced in my 5 years of using shopify. Follows up on issues, google meets when needed. Excited to continue to grow with their help!
Updating my review. First, I was unable to send emails properly. They kept "failing" and I had to go through support everytime I wanted to send one. They were pretty supportive but it's a nuance. Also, I had the app for less than a week and received a message that my account was being suspended because they received 3 spam complaints on one email, that would be .0008% of my subscribers. This was only my 2nd email and I went in to see where the spam complaints could even be placed and there was nowhere to do so.
Dear Merchant, so sorry for the inconvenience. Email Marketing is a very heavily regulated space by the email clients (i.e. GMail, Yahoo, etc). Once you go over a spam compliant threshold your email gets blacklisted.
I looked into your account and you had (3 complaints)/(2380 emails sent)*100 = 0.13% spam compliant rate on your most recent newsletter.
All email marketing platforms including ours gets automatically blocked and thrown into spam box after crossing a threshold. So we try to protect your account by temporarily pausing email sending. For example, here are some major email tools and their thresholds:
MailChimp = 0.01% for spam complaints
ActiveCampaign = 0.01% for spam complaints
Klaviyo = 0.05% for spam complaints
ONE+ = 0.05% for spam complaints
Unfortunately, you had slightly over 0.05% with 0.13% spam compliant rate. Other email platforms will completely ban your account, but we temporarily paused your account to avoid Gmail, Yahoo, and etc completely blacklisting your emails for life.
I know this is completely out of your control and it is ours too because Gmail, Yahoo, and etc take spam complaints seriously. It's a very complex and regulated space because all the abuse that happens around email. It's one of the reasons businesses turn to double opt-in feature to ensure low compliant rate and high deliverability.
Please do message me if you have more questions.
Cheers,
Ann
BEST APP FOR ME! CUSTONMER SERVICE IS GREAT! I WILL CONTINUE TO USE THIS ONE FOR SURE!
Excellent support and prompt service.
