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Noelia was awesome! We spent a lot of time on chat getting everything set up. I greatly appreciate the support! Thank you so much!
My experience thus far is good. The customer support is exceptional. thank you, Lou! No issues so far. Happy with the application.
J'aime cette application on peut faire beaucoup de chose intéressantes et le service de chat en cas de problème est très efficace!
Outstanding customer service support! Out of this world! I would recommend this add on to anyone that needs pop-ups and much more!
Upsell helped me to code a very specific pop-up, they did it quickly and it turned out exactly how I wanted. Super great service.
What a great app!
So many great solution to increase the turnover.
One of the best support I have had as well.
Highly recommended.
I have been using this app for the last few months, and just extended it to my second site. Very good, and the support was great !!
This app is very great and the service is by far the best with 24/7 expert support.
I highly recommend this no doubts!
5+++++ stars
I talked with Samantha on a couple different topics and she was SO helpful and willing to go the lengths to make a customer happy!
Couldn't get it to work, the most frustrating app ever! Any changes made would not register, popup wouldn't show up as per settings
Yikes, that's a pretty frustrating experience you had. At first glance, we do not see nor receive reports of a system-wide issue with our popup not working as intended.
Our team went ahead and conducted a thorough investigation of what might be giving you a hard time. We think we may know where you might have gotten hung up in our user experience and gone ahead and made updates to your campaign.
Video Summary
https://share.one.store/2Numo7wN
Text Summary
1) There are two screens for the popup, the initial screen (step 1) and the rewards screen (step 2). It looked like you spent a lot of time getting your first screen customized to look like your brand but couldn't find how to customize the second screen.
2) We've mimicked the settings from the first screen of the popup to the second screen of the popup, so they both have a consistent look and feel.
3) Additionally, we think the other issue you were facing was that the popup was not "appearing" on your website with the current settings. It looks like what happened is one of your settings was "Stop Showing if the user had already subscribed to the popup," and looking through the account, it seems like you had already subscribed to the popup during one of your earlier test runs.
4) To continue to see how the popup looks on your website, we have a "Preview on Site" button that will allow you to see what your website looks like when "new" users visit it. The "Preview on Site" button will reset your browser and our app to think you are a new person seeing pop up.
5) If you visit your store website without clicking "Preview on Site" button, then our system will be subject to the "Stop showing setting" that was enabled as if you are experiencing the popup as one of your real customers.
We offer 24/7 support, so we are happy to jump on a call, live chat conversation, or via email (support@one.store) anytime to discuss our investigation above or anything at all :) We look forward to hearing from you soon.
Meanwhile, our product team will be looking into improve the user experience based on your feedback so that new users don't fall into similar confusion and frustration. Our popups is one of the most sophisticated on the market, but with complexity and flexibility in customization always creates room to improve the app interface.
Regards,
Maya
