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I asked for assistance because I had to update the system by which emails were sent to new customers who signed up for the newsletter through the application's pop-up. Prateek helped me solve the problem. Very professional and competent. I recommend customer support because it works very well.
I just installed app and started using it. I've been very pleased so far. The customer service that I have experienced thus far is incomparable to any app or service I have received to date. Time will tell if this continues, but if it does, I do not see a limit for this company. Thanks again!
Exploring the use of ONE and found Trish to be soooo helpful. We have a new store, only 3 months old, but i can see an increase in customer engagement thru the use of the popups and social proof....great work from Trish is really helping us get to the next level and increase our conversion rate.
Amazing customer support! I'm always having to work on my website late or on weekends, and I could not believe someone was available through the chat to help me late on a Sunday night. Not to mention, they helped me to customize my pop-up and answered a bunch of questions. So friendly and helpful!
I used this app to help me create a pop-up reward with an automated email, it was so easy! This app is extremely user-friendly and has so many options for businesses to use to help increase their sales! Also, their customer service is AMAZING! Highly recommend adding this app to your shopify site!
Very easy to use and the help desk ( chat ) is especially amazing. very prompt to response, willing to help and make it easy to get what you want to achieve. the only down side I see is that the selection of the designs you can choose are pretty limited. but not too terrible. Happy to use this app!
Patricia reached out to me to review and provided suggestions to improve my campaign. I was really impressed and very happy with the service provided. Thank you so much for your help Patricia! The app is also very easy to navigate which made my transition from another previous popup app really easy!
I need the abandone cart email function. This is a very helpful application for me. There are many beautiful templates in it, and the language can also be edited by myself. The customer service Rosy is very helpful to me and guides me carefully. Help with the test, everything is perfect, thanks a lot
The support team is excellent. They solved the issue so fast that even before I reply their email. The app is reliable and really useful. Can't believe it is for "free"! They have tons of templates that almost cover every scenario. Definetly a must for a website. Thank you Natalie from support team.
This app is perfect. We are using it for social proof and popups and it has been perfect. But, what is the best part is their customer support, its quick and they make sure you are happy with the solution they offer. I think their customer support is the best, I have used amongst all the Shopify app co.