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Absolutely amazing customer service. No matter the time, I was able to get help, and they walked me through every step of setting up my campaigns with the utmost patience. I love the app. It's easy to use and have wonderful features. Looking forward to using this app for many many years.
Great app wth great features. Its more than any new site owner can ask for with the free plan. I switched over from using diff app because this offers much more. The customer service is great and rosy answered all my 10000 questions! I ama very happy with this and would recommend it to everyone!
I am using campaigns and with tech support help (Rosy) she assisted me in being able to run campaigns on certain pages of my site using the rules. It is a very easy to use platform and very customisable so it's easy to create on brand popups. Thanks again Rosy!! You were incredible support, helpful, efficient and patient.
This is a rating on customer service. I just got this app to help me with automatic coupon codes. I am not tech savy!! Patricia assisted me through the navigation process... with pictures. That's a big deal for me. Super fun, helpful and patient and I hope I get her again. I will rate again once I see some action the app actually working.
I'm using the email capture popups, visitor counts and recent orders on malinandmizen.com - Hands down some of the best customer support I have ever experienced. Jessica guided me through everything and even helped to provide custom css to completely change a popup. The app itself is easy to use and has great functionality. Highly recommend!!
Hey all. Just wanted to share my experience with ONE's customer service today. I had some issues syncing my product pictures and prices through shopify and one. But with the help of Kate and Rissa I was able to resolve the issue. They were super responsive. Kate went through a deep investigation for me and figured it out.
Thanks so much ONE team!!
I used this app initially to promote a specific product with a pop up discount code. I absolutely love how easy it was to set up, and tailor to my branding. Then got really excited when I realised I could target those customers with further info that would benefit them. I’m now exploring email marketing via the app and fully expect it to work just as seamlessly. Customer support is also fantastic!
I was a bit skeptical about this service and did some test broadcasts to small groups with both the Shopify service and ONE. About 70% of those sent via Shopify's service didn't reach their targets whereas most of those sent via ONE did. I also had reason to use ONE's support via chat and they couldn't have been more helpful, polite and patient with me and my stupidity - excellent customer service.
I installed this app to automate some of my emails to customers, like cart recovery and newsletter subscription pop-up. Luckily another solution I wanted is only a few steps away from being available so this is another tick. The support is absolutely amazing with Rosy and Patricia going above and beyond to solve my issues and also making the changes I need directly to my emails. Very happy and highly recommend.
I switched to this app from 2 different ones, seeing as this one does exactly what I needed. After installing and setting up my first campaign, Trish from ONE was right there in the corner to help. She checked out my pop up and made sure I had all necessary boxes checked. I highly recommend this for all your email/sms marketing needs. Cannot wait to see this in full affect when my customers start checking out my site. Thanks again ONE & especially Trish