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Bei Gott das Ding ist Genial, hab direkt ein Sale damit gemacht, nutzt es, so wollen die Customer dann eher was von euch holen, falls eure Preise auch etwas höher sind :)
This App is insane. The features are awesome and the support.....only feature missing is a way to tip the support staff via their chat function. It really blows my mind how good these guys are!
Friendly customer support - very helpful and effective. App is easy to use and offer lot of possibilies. Using email marketing for instance for newsletter registration was easy and fast to install
Ich habe selten so einen hilfsbereiten Kundenservice erlebt. Die Mitarbeiterin hat sich so viel Zeit genommen und konnte mich bei jeder Frage unterstützen und dann noch am Wochenende - wirklich top!!!!
Ich benutze diese App kostenlos für Popups als auch für Email Marketing. Einer der besten Apps bei Shopify App Store!!! Kann sie nur weiterempfehlen-top service und das kostenlos. Ich weiß nicht was ich ohne diese App machen würde.
Ein wirklich großartige App mit sehr schönen Themes, die sehr professionell gestaltet sind.
Dazu lassen sich sämtliche Elemente in den Themes personalisieren, was großartig ist.
Dazu ein gesetztes konformer DOI-Prozess, besser geht nicht!
I needed just a pop-up of a flyer that I had already designed. Trish contacted me through the in-app online-chat and I explained what I needed. She created it and linked it to the page that I wanted. I am amazed hat how competent and quickly this was achieved...and for free!! Can I tip this lady!? 110% recommended!
Absolutely amazing app!! You can modify so much and it is easy to use. There is also the possibilty of a very nice person helping you set up/ look over what you did and that was so so helpful for me. I am very excited to see what new features will be available in the future, definetly sticking with this add on for a long time!
Absolutes Desaster, die App ist wirklich das schlechteste was wir als Startup in 10 Jahren erleiden mussten, die App loggt sich ständig aus, Rabattcodes funktionieren nur wenn man sie komplett freigibt, Artikel die man für Coupons auswählt werden im Backend wieder entfernt, Kundenbeschwerden über nicht funktionierende Coupons Codes, keine Browserkompabilität (Safari Mac OS X) das schlimmste ist jedoch ein völlig ahnungsloser nur englisch sprechender Support, der nach 4 Wochen keine technische Hilfe anbieten kann. Danke für nichts, unsere Geduld ist am Ende.
Poor customer service. Selected a free basic plan and was still being charged a random amount that was not apart of any plans. Even after uninstalling the app I am still being charged .
Thanks for sharing your feedback with us.
It saddens our team to receive the review with false information. Allow me to go through all of your concerns point by point.
1. First of all, you subscribed to our paid plan in February 2024 and the charge went through Shopify monthly invoice. Please note that in order for the charge to be activated and added to your Shopify bill, there must be a manual approval on your Shopify admin which no one has access to except your team. If you don't recall approving the charge, kindly check with your team member again.
Here is how the approval page looks for your reference: https://learn.one.store/8x69tBcb
Please keep in mind that when you subscribe to any paid subscription for app charge through Shopify invoice, you will need to go through the same approval process, not just our app.
Hence, it's untrue that you subscribed to the Free plan and got charged unknowingly when it's clear that the charge has been approved.
2. Secondly, you uninstalled the app on April 13 2025, and your latest subscription cycle started on April 9 2025. App charge on Shopify is a pre-paid subscription and at the time you uninstalled, the charge for the cycle had already started and was added to the invoice by Shopify.
Unfortunately, this is how Shopify adds app charge to a user's invoice and we do not have control over this matter. Again, it's applied to all apps that charge through Shopify. If the app was uninstalled before the cycle started, for sure, you wouldn't receive the charge.
Therefore, it's also untrue that we charged you even after you uninstalled.
3. Lastly, our customer service team doesn't operate on weekends. Hence, when you sent in the enquiry over the weekend, there was a delay in responding to the message by a few hours. Still, when we tried sending an explanation email and multiple follow-ups, there was no reply to us. Would you mind checking your mailbox again and replying to our message please?
Or let us know which email/channel is the most convenient for you so that we can send you another follow-up.
If you have any further questions the app or subscription, kindly contact us at support@one.store and we'd love to work with you to get them all cleared.
Best Regards,
ONE team
