Recensioni (1.002)
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Ottima app, la usa da oltre un anno senza mai aver avuto problemi. Supporto formidabile.
Consigliatissima.
AVOID AT ALL COSTS……………..
I was not informed that I needed to upgrade, there was no communication whatsoever. I was then told that simply logging in triggered the upgrade, which is unacceptable.
Customer service via chat was also very poor and unhelpful when trying to resolve the issue. I would strongly recommend using alternative providers.
Hi My Mystery Shirt Team,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this situation caused.
We’d like to clarify a few points for transparency.
When accounts on legacy free plans exceed usage thresholds, an in-app notification was displayed to inform users that an upgrade will be required. For accounts that exceeded the plan limit but haven't upgraded, we intentionally ensured that active campaigns continued running until the next login, rather than cutting them off immediately from the point at which the usage threshold was exceeded.
We understand that the notice may be easy to miss, and the upgrade alert on your recent login would have felt unexpected, and we completely get why that would be frustrating. However, we hope you also understand that it's not an abnormal practice for an account to be requested to upgrade when it has exceeding the free plan usage.
We also want to acknowledge that your account has been with us for over 3 years on the free plan and that your campaigns have performed well. We truly appreciate your trust during this time.
That said, we’d be happy to explore possible options and offers with you if you would like to continue using the app. Please reach out to us directly at support@one.store, and we’ll assist further.
Warm regards,
The ONE Team
I installed this app to implement my newsletter on shopify. User-friendly and great customer support! Go for it!
Ottima applicazione, semplice da usare. L'assistenza è disponibilissima ed è pronta ad aiutarti durante ogni fase di configuarazione.
Avevo un Problema con l'invio delle mail, li ho contattati ed hanno risolto tutto.
Rapidi, professionali, disponibili, gentili e competenti.
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Amazing customer service! I recently started using this app and I'm loving it so far... Looking forward to install most of the features on this app
Awesome customer support. Always answering on time and delibering the solution to all problems. The app does all it says it does and it does it well!
Siamo molto felici di aver scelto quest'app, siamo stati seguiti in tutti i passaggi da Natalie che si è resa disponibilissima ad ogni nostra richiesta!
Grazie
Ottimo supporto veloce ed efficiente, qualsiasi problematica o dubbio viene risolto immediatamente, ottima integrazione con Shopify. App perfetta fa quello che promette di fare.
Excellent app and great customer service! The newsletter section is really well designed with nice templates to choose from. Love the pop-up for subscription too. Absolutely recommeded.
