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In base alla valutazione
Ho questa app da poco tempo, la trovo utilissima, ti aiuta con le idee per lo store e nonostante non sia brava con la tecnologia il supporto tramite chat è pazzesco! ti aiutano in tutto! consiglio vivamente.
Very simple to use, and very effective functions! and if you have any trouble to set it, they have a support with rare and helpful skill set, they helped me quickly and very kindly, 100% suggested to new user
Sto configurando ora l'app e trovo l'assistenza TOP. LA configurazione è semplice, se non si ha dimestichezza con codici e altro l'assistenza ti segue su tutto velocemente. Jessica e Naomi mi hanno aiutato in modo professionale. grazie
Ho appena scaricato questa app e subito chiesto assistenza FANTASTICI! Tutto ciò che desideravo Ora manca solo riuscire a impostare tutto e provarla effettivamente
Ma 5 stelle all'assistenza! rapidi nel rispondere e super efficienti Grazie mille per il supporto
I asked for assistance because I had to update the system by which emails were sent to new customers who signed up for the newsletter through the application's pop-up. Prateek helped me solve the problem. Very professional and competent. I recommend customer support because it works very well.
Purtroppo a questa app manca la cosa più importante per l'aumento delle conversioni. Non esiste la possibilità di segmentare il pubblico per inviare campagne personalizzate come ad esempio l'invio di sconti a chi non ha mai effettuato l'acquisto, oppure avere un segmento di clienti vip a cui mandare promozioni speciali.
IT: Ottima applicazione, intuitiva ma allo stesso tempo completa: l'ho provata per iniziare a gestire le newsletter del nostro sito e l'ho trovata facile da usare sin da subito. Punto di forza l'assistenza: mi hanno contattato loro per sapere se avessi bisogno di qualcosa, mi serviva qualche chiarimento su alcuni particolari tecnici e sono stati super disponibili, veloci e precisi nel dirmi come procedere (con tanto di video ad hoc per ogni passaggio).
Ovviamente l'assistenza è in Inglese, ma la chat ha anche la funzione di traduzione automatica quindi per chi non mastica la lingua è comunque facile capirsi. ENG: Great app, intuitive but complete at the same time: i'd tried it to start managing the newsletter and I found it immediately easy to use. Strong point is the assistance: they contacted me asking if I need some kind of help to start, I needed technical assistance for some minor issues and the where super helpful, fast and precise (with also ad hoc video instructions).
Write for free, install the app and then find out that there are all paid plans.
Write them already in the shopify tab.
Dear Merchant,
I am Ann, Customer Experience Manager at ONE+ Pop Ups, SMS & Email Marketing Shopify App. Looks like you have been using our app for over 1 year (since June 2020) and collected over 1,800 email subscribers. Amazing!
We noticed one of your team members left us a 1-star review about not being able to use the app for free. I think this might have been a miscommunication or mistake when quickly uninstalling/re-installing our app.
We offer a Free Forever plan. If there's any limitation on your plan, I am happy to help you over live chat or email at "ann@one.store"
Please let me know how I can help with the use of our app. You have been a long time user of our app and we want to do everything to ensure you are happy and the app is cost effective for you.
Cheers,
Ann
Poor customer service. Selected a free basic plan and was still being charged a random amount that was not apart of any plans. Even after uninstalling the app I am still being charged .
Thanks for sharing your feedback with us.
It saddens our team to receive the review with false information. Allow me to go through all of your concerns point by point.
1. First of all, you subscribed to our paid plan in February 2024 and the charge went through Shopify monthly invoice. Please note that in order for the charge to be activated and added to your Shopify bill, there must be a manual approval on your Shopify admin which no one has access to except your team. If you don't recall approving the charge, kindly check with your team member again.
Here is how the approval page looks for your reference: https://learn.one.store/8x69tBcb
Please keep in mind that when you subscribe to any paid subscription for app charge through Shopify invoice, you will need to go through the same approval process, not just our app.
Hence, it's untrue that you subscribed to the Free plan and got charged unknowingly when it's clear that the charge has been approved.
2. Secondly, you uninstalled the app on April 13 2025, and your latest subscription cycle started on April 9 2025. App charge on Shopify is a pre-paid subscription and at the time you uninstalled, the charge for the cycle had already started and was added to the invoice by Shopify.
Unfortunately, this is how Shopify adds app charge to a user's invoice and we do not have control over this matter. Again, it's applied to all apps that charge through Shopify. If the app was uninstalled before the cycle started, for sure, you wouldn't receive the charge.
Therefore, it's also untrue that we charged you even after you uninstalled.
3. Lastly, our customer service team doesn't operate on weekends. Hence, when you sent in the enquiry over the weekend, there was a delay in responding to the message by a few hours. Still, when we tried sending an explanation email and multiple follow-ups, there was no reply to us. Would you mind checking your mailbox again and replying to our message please?
Or let us know which email/channel is the most convenient for you so that we can send you another follow-up.
If you have any further questions the app or subscription, kindly contact us at support@one.store and we'd love to work with you to get them all cleared.
Best Regards,
ONE team
ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.
