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Rissa, my customer service rep. replied promptly and with an easy solution. Love One's service and the overall functionality of the app.
Their customer service team is very helpful! I had many questions and had issues implementing some things but they were quick to help!
I have only good things to say about this product and also the support team behind it. I had very good support by LOU that helped me alot if I had any issues. I REALLY Recommend this app. The APP is great and also the support! 5/5 Stars from SWEDEN
So this more of a review for the customer service that I have been receiving so far. They literally are like a close friend who is just hella knowledgeable with the interface. You ask and they try to help you out as much as possible. this review is mainly for RISSA! She help me get my sms running smoothly. She had grace and such a positive attitude. THANK YOU RISSA! definitely made me feel like I'm part of the One fam
Unfreindly interface. Once intalled all you get is an intrusive webpage that keeps pushing you to subscribe to a paid subscription. Feels like a scam.
Thank you for sharing your feedback and I would like to address your concerns regarding the subscription prompt.
The Shopify App listing does mention that our free plan is only available for partner stores and developer stores, hence, your store type is ineligible for free plan. However, we do offer a 10 days free trial and if you cancel the subscription before the trial ends, you won’t get charged.
It seems we may have missed the opportunity to assist you, as we didn’t see any record of you reaching out for support. We’re confident we could have addressed your concerns and guided you through the platform as we understand it might be overwhelming getting used to a new software.
If you change your mind, please do not hesitate to contact us at support@one.store or +1 4154888859 and we will be more than happy to assist you with the app setup.
Best,
ONE Team
Maya does a very good job, helped me to get the issues fixed in no time.
Rissa was sooo helpful assisting me setting up my email marketing thank you for all your help
NO PHONE SUPPORT. CUSTOMER SERVICE SUCKS
Excellent features that are clear and beneficial for our site. Rissa was kind and willing to help through all of the questions I had.
I had a problem with the way the pricing was calculating and we worked together to find a great plan that worked for our team and store.
