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Rosy from ONE is very helpful. She help me from A-Z. She really address the solution to the problem. Though, we are still fixing some issues currently but I know she will still help me. I believe the training and rules from this company is quality because they have a great customer service.
This app has the best support of any app we have used on Shopify. They not only help to fix issues, but they will take the time to help you create custom pop-ups that may require some technical expertise. I highly recommend the One app, and we plan to use their many other features in 2023.
I have used many different APPS and I have NEVER had such excellent customer service as I have received with ONE! Fola, you have been amazing! The APP is also the most intuitive and easy to use APP...especially with Fola's help in learning how to navigate it. I wish all APPs were this great!
I only started using this app recently, so I haven’t seen the long term benefits from it yet, but the support team is phenomenal. Pauline stayed 2 hours walking me through every step and process to maximize my usage for this app. I am looking forward to keep using it and to see my sales grow.
Amazing app! There are many tools and customization options to help take your Shopify store to the next level. Customer support was great with assisting me with and even offered commendations to use the tool more efficiently. No wonder this app has 5 stars! Tool and support are well worth it.
I just installed app and started using it. I've been very pleased so far. The customer service that I have experienced thus far is incomparable to any app or service I have received to date. Time will tell if this continues, but if it does, I do not see a limit for this company. Thanks again!
Exploring the use of ONE and found Trish to be soooo helpful. We have a new store, only 3 months old, but i can see an increase in customer engagement thru the use of the popups and social proof....great work from Trish is really helping us get to the next level and increase our conversion rate.
Amazing customer support! I'm always having to work on my website late or on weekends, and I could not believe someone was available through the chat to help me late on a Sunday night. Not to mention, they helped me to customize my pop-up and answered a bunch of questions. So friendly and helpful!
I used this app to help me create a pop-up reward with an automated email, it was so easy! This app is extremely user-friendly and has so many options for businesses to use to help increase their sales! Also, their customer service is AMAZING! Highly recommend adding this app to your shopify site!
Very easy to use and the help desk ( chat ) is especially amazing. very prompt to response, willing to help and make it easy to get what you want to achieve. the only down side I see is that the selection of the designs you can choose are pretty limited. but not too terrible. Happy to use this app!