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I am impressed by the customer service. Especially to Rosy, she helped me with all of my requests and it's done within seconds. Thank you!
Amazing service, support is lovely, Kate will assist you very professionally, it's always good to work with a 5 stars support !
Thank you Kate!
The customer service is outstanding she walked me through everything i had no knowledge of any of this and she just made it so easy thanks jesse
Very interesting and complete app, just getting to know everything they offer, but one thing is for sure, they have an amazing customer service!
The best app so far! I have tried many before and this one is so handy with many great features! Also the support is very responsive and patient!!
AMAZING. Landed on this pop up app and I cannot be more impressed. The customer service rep (Rosy) was amazing! Very happy to have found this app!
You can't even start using the app until you book a call with someone? And you can't uninstall the app... until you book a call with someone. Gross.
Hi Sarah,
I see you were able to uninstall, nice work! Although a little hard to find in the Shopify Dashboard Install/Uninstall is controlled by Shopify. Apps are not given the ability to block merchants from uninstalling. I think you might have been mistaken when first writing this review.
Apologies you felt stuck in one of our onboarding flows. Many of our merchants ask for 1-on-1 onboarding via demo call to better understand how we can serve their business and help them launch their first campaign within minutes.
Recently, we are testing this onboarding option for only a small number of merchants. Based on your feedback and speaking with our leadership we are removing the onboarding call requirement.
Please do reach out to me directly support@one.store if you like to give us another go.
Cheers,
Ann
I just got this app, Samantha in customer service is amazing! Be sure when you want to set this up that you have alot of time to figure it out though!
I found it really user friendly and had lots of support from Trish who guided me through the whole process fantastically. Thank you! Excited to use it!
Great app for pop ups and newsletter sign ups! Lots of options and great customer service. Helped with some CSS issues that I couldn't figure out on my own.
