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First of all the customer service is AMAZING! I chose one of the busiest times of the year to use this app, and I had a few issues with getting my subscribers in properly (something on my part) Rissa and Lou have been so helpful! I've never had a company respond back almost immediately at night, let alone on Thaksgiving Day in order to make sure my sms were going out properly!
Over all everything has been extremely easy to set up and I would highly recommend!
Worst app, Cheaters they charged me after i cancelled the plan and uninstalled the app and yet they charged my card
Dont use this app beware
Thank you for sharing your concerns and my sincere apologies for the inconvenience it has caused.
Upon checking your account, since you’re on our Custom Plan, it would require canceling subscription in the app before uninstallation. Looks like when you uninstalled the app, you hadn't canceled the plan beforehand, therefore, the charge still occurred.
Based on your feedback, we have made the Cancel plan button more visible in the app for our users to deliberately adjust their account’s subscription. And I believe the team also refunded the charge to your account within 24 hours since we received your request. It might take 5-10 days for the amount to appear on your statement.
Should you need further assistance, please do not hesitate to contact us at support@one.store or +1 (415) 4888859.
Best,
ONE Team
I recommend this app, especially because of its professional customer support, which always effectively resolves my issues.
the one，I really like the customer service for this program. All the questions I asked were answered, and they even made a special video to help me understand better. It's really great!lou is so kind!!!
so far do love the experience with this app, and appreciate so much for Lou's support, really timely and big support, still explore more function with the app, and would like to recommend it to friends~
Rissa, my customer service rep. replied promptly and with an easy solution. Love One's service and the overall functionality of the app.
Their customer service team is very helpful! I had many questions and had issues implementing some things but they were quick to help!
I have only good things to say about this product and also the support team behind it. I had very good support by LOU that helped me alot if I had any issues. I REALLY Recommend this app. The APP is great and also the support! 5/5 Stars from SWEDEN
So this more of a review for the customer service that I have been receiving so far. They literally are like a close friend who is just hella knowledgeable with the interface. You ask and they try to help you out as much as possible. this review is mainly for RISSA! She help me get my sms running smoothly. She had grace and such a positive attitude. THANK YOU RISSA! definitely made me feel like I'm part of the One fam
Unfreindly interface. Once intalled all you get is an intrusive webpage that keeps pushing you to subscribe to a paid subscription. Feels like a scam.
Thank you for sharing your feedback and I would like to address your concerns regarding the subscription prompt.
The Shopify App listing does mention that our free plan is only available for partner stores and developer stores, hence, your store type is ineligible for free plan. However, we do offer a 10 days free trial and if you cancel the subscription before the trial ends, you won’t get charged.
It seems we may have missed the opportunity to assist you, as we didn’t see any record of you reaching out for support. We’re confident we could have addressed your concerns and guided you through the platform as we understand it might be overwhelming getting used to a new software.
If you change your mind, please do not hesitate to contact us at support@one.store or +1 4154888859 and we will be more than happy to assist you with the app setup.
Best,
ONE Team
