Omtaler (997)
Raffiner
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Etter vurdering
Unfreindly interface. Once intalled all you get is an intrusive webpage that keeps pushing you to subscribe to a paid subscription. Feels like a scam.
Thank you for sharing your feedback and I would like to address your concerns regarding the subscription prompt.
The Shopify App listing does mention that our free plan is only available for partner stores and developer stores, hence, your store type is ineligible for free plan. However, we do offer a 10 days free trial and if you cancel the subscription before the trial ends, you won’t get charged.
It seems we may have missed the opportunity to assist you, as we didn’t see any record of you reaching out for support. We’re confident we could have addressed your concerns and guided you through the platform as we understand it might be overwhelming getting used to a new software.
If you change your mind, please do not hesitate to contact us at support@one.store or +1 4154888859 and we will be more than happy to assist you with the app setup.
Best,
ONE Team
Maya does a very good job, helped me to get the issues fixed in no time.
NO PHONE SUPPORT. CUSTOMER SERVICE SUCKS
Rissa was sooo helpful assisting me setting up my email marketing thank you for all your help
Excellent features that are clear and beneficial for our site. Rissa was kind and willing to help through all of the questions I had.
I had a problem with the way the pricing was calculating and we worked together to find a great plan that worked for our team and store.
Als völliger Neuling wurde mir von Naomi Mega freundlich und verständlich mir die Problemlösung erklärt. Sogar mit Videoclips und screenshots hat Sie mir weitergeholfen. SUPER SERVICE
Amazing Response!
I was unable to solve few things and ONE solved it within minutes!
So far this app has been good for me. Customer support is very important to me because I am not very technical so I rely on this support to keep my business running. I have had a couple calls with customer support and they are very responsive with text, but video/screen share support you have to schedule for the next day usually. My most recent video support call was with Rosy Roberts today and it was extremely helpful. She helped me resolve my main issue and made sure she answered any other questions I had about their service and addressed those as well on the same call.
It is very easy to use and effective, also the support team is always there to help if any issue arises
