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Our address is in China, I can't get in touch with your customer service due to IP evaluation, I need help, my EDM marketing is not getting any replies and clicks, I can't set up product collection.please reply me email.
AVOID AT ALL COSTS……………..
I was not informed that I needed to upgrade, there was no communication whatsoever. I was then told that simply logging in triggered the upgrade, which is unacceptable.
Customer service via chat was also very poor and unhelpful when trying to resolve the issue. I would strongly recommend using alternative providers.
Hi My Mystery Shirt Team,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this situation caused.
We’d like to clarify a few points for transparency.
When accounts on legacy free plans exceed usage thresholds, an in-app notification was displayed to inform users that an upgrade will be required. For accounts that exceeded the plan limit but haven't upgraded, we intentionally ensured that active campaigns continued running until the next login, rather than cutting them off immediately from the point at which the usage threshold was exceeded.
We understand that the notice may be easy to miss, and the upgrade alert on your recent login would have felt unexpected, and we completely get why that would be frustrating. However, we hope you also understand that it's not an abnormal practice for an account to be requested to upgrade when it has exceeding the free plan usage.
We also want to acknowledge that your account has been with us for over 3 years on the free plan and that your campaigns have performed well. We truly appreciate your trust during this time.
That said, we’d be happy to explore possible options and offers with you if you would like to continue using the app. Please reach out to us directly at support@one.store, and we’ll assist further.
Warm regards,
The ONE Team
I recommend this app, especially because of its professional customer support, which always effectively resolves my issues.
the one，I really like the customer service for this program. All the questions I asked were answered, and they even made a special video to help me understand better. It's really great!lou is so kind!!!
so far do love the experience with this app, and appreciate so much for Lou's support, really timely and big support, still explore more function with the app, and would like to recommend it to friends~
第一次使用这个插件，在有任何疑问或者不懂的地方的时候，可以咨询在线客服，对我来说，也不用语言翻译，因为可以进行当地语言的交流，也实实在在解决的我的许多问题，甚至还有视频教学，减少了工作量，真的很棒！！
Good services, solved all my questions! The ONE Team is very patient to answer my questions, GREAT!
good functions, infinite helps! Amazing support from the team, thank you! I'd recommend it to others!
I would like to give you full rates for your customer service and your personal service is outstanding
Nice Service! Really thankful for the kind help, it helps me a lot!! Hope can enjoy more free functions
