Yikes Change Shipping Address

Customers fix a typo in their shipping address themselves, before you ship and without emailing you.

A customer spots a typo in their shipping address and fixes it themselves: from a link in their order confirmation email, from the order in their account, or on the thank-you page. The email link opens a page on your store with no sign-in, and shows the current address only in part. Before anything changes, the customer sees the new total, with the tax and shipping for the new address. Nothing changes once fulfillment starts. Customer pages come in seven languages.

• A fix link in your order confirmation email: one tap, no sign-in
• Edit shipping address on the customer's order page and the thank-you page
• The customer sees the new tax and shipping; the difference is refunded or paid
• Your rules: time limit, packing times, blocked items, what customers can change
• Each change emailed to you and recorded on the order; optional warehouse hold