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Very helpful!
Hey There!
Thank you so much for your kind review, we are very happy to hear you find our tool helpful!
Let us know if you need any assistance, we'll be happy to help :)
Kind Regards,
OptiMonk Support Team
Amazing customer service
Hey there,
Thank you for your kind words!
We're delighted to hear that you had an amazing experience with our customer service. It's been a pleasure walking you through the OptiMonk campaign editor and helping you explore its fantastic features.
Should you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Kind regards,
Emil from OptiMonk
I LOVE THIS APP.
Great App used it for years. The only reason I cancelled / left - Klaviyo is now offering the same service for free. If this would not be the case I would have stayed for years because its so good. A special thanks to Emil - the support was amazing. Thank you very much
I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.
Hi There!
We’re sorry to hear you had a frustrating experience with our app.
We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way.
The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason.
This approach helps maintain interest and prevents users from losing motivation :)
I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features.
We also apologize if our support team didn’t meet your expectations—we’re always looking to do better!
Our team has reached out to you via email to better your OptiMonk experience :)
Best,
Sarah & the OptiMonk Support Team
I originally left a positive review and still appreciate that this is a Hungarian team based in Hungary. The product itself has some strong elements.
However, after using it longer, I discovered that bot and crawler scripts are counted as “impressions.” With the current increase in bots, this makes the impression metric essentially meaningless on Shopify, which materially affects how performance is evaluated and how quickly users are charged.
I can no longer use this product as a result. Sadly Shopify nor Optimonk have a good solution to the advances in AI.
Unfortunately, no practical solution or adjustment has been offered to address this issue, which is disappointing and not quite fair given how important accurate attribution is today.
That said, their pop-ups do appear to outperform Klaviyo in terms of engagement and conversion behavior, which is worth noting.
You're the best!! I'm very glad that we had this special connection due to the language that we both love! :-)
If you may have any difficulties using the editor in the future, please feel free to get back to us and our team will be happy to help you and guide you through our features.
Have a great day,
Anna
Value for Money:
Considering the features and benefits it brings, the price of this app is an absolute steal. You get incredible value for your money.
Hey there,
Thank you so much for your kind review, it really does mean a lot to the OptiMonk team :)
If you need any assistance with your campaign or just have a general question about the OptiMonk app, feel free to reach out to us via our live chat channel
Kind Regards
Chris
Great customer support as well as a great tool for exit offers. Strongly recommend.
easy to use, there are several options to chose from and it started to new conversions immediately!
These guys offer fantastic customer support and the product is great also. Highly recommend Optimonk
Hi Tim!
Once again, I'd like to thank you so much for your review, you really made my day! :) And I am sure it means a lot to the whole OptiMonk team too.
I wish you an amazing week ahead and all the best for your business as well :)
Zsofi from OptiMonk
