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Rudolf was extremely helpful and managed to sort a problem I was having with a quick solution!
OptiMonkのサポートチームは本当に素晴らしいです！対応が迅速であり、問題解決に必要な情報を迅速に提供してくれた点が非常に印象的でした。今後も安心して利用し続けることができると感じています。
The support team at OptiMonk is truly amazing! Their response was quick, and I was particularly impressed by how swiftly they provided the necessary information to resolve my issue. I feel confident in continuing to use their service in the future.
Hello,
Thank you very much for your kind review.
We are really glad that you are satisfied with the quality of the support that you received 💪🏻
Feel free to reach out to us in the future if you need any assistance.
Kind regards,
Stephan and the OptiMonk team
Rudolf went above and beyond to help with the issue we had by providing many suggestions and video walkthrough help. Although we have still not been able to figure out the root cause of the issue, we have been able to find a workaround to it. Thank you Rudolf!
Hello,
Thank you very much for this nice review.
I'm glad that the workaround was helpful and I could assist you 😊
Feel free to reach out to me again if you need help.
Kind regards,
Rudolf and the OptiMonk Team
This app was recommended to me to try out "why people are leaving" the website. Then I started looking around at the other features and reached out for help setting up a conversion campaign.
I am so impressed by the help! It's been a week and I did not hesitate to upgrade at all!!
Dear Alef Bet Team,
Thank you very much for this lovely review, I'm really glad that you are happy with our app and were impressed with the help.
I wish you all the best with your business and please feel free to reach out to us anytime if you need any assistance.
Kind regards,
Réka from the OptiMonk team
Really great support, fast and does not leave you before it works
Dear Kirkensgaard Mode & Stil Team,
Thank you for your review, I'm glad I could help you :)
You can get back to us anytime if you have questions.
Have a great day!
Best,
Stephan
“Loyal customers are a different breed. They don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” By Chip Bell
And this was our experience today with Réka from OptiMonk Customer Advisory and Support. I have always believed that the way you treat your employees is the way they will treat your customers. Réka was a stray example of this today. Thank you, Réka, and be blessed always!
The Amazon Factory Store Team
Dear Amazon Factory Store Team,
Thank you very much for this lovely review, it was heartwarming to read!
Feel free to reach out to us if you need any help, I would be happy to assist you again :)
Have a beautiful day and wishing you the best ☀️
Kind regards,
Réka
Dont waste time. This app show all the previews broken. Unorganized. Making impossible to view how it supose to work on your page. Fonts uncenter on the space of the button, the image is display in another location.. just sucks.
Hello,
I’m really sorry that you had trouble editing your campaign. Please rest assured that our goal is to have an easy-to-use, user-friendly system and we are constantly working on making it better, and implementing new options and features.
I’d love to help you set up your first campaign and would love to hear your detailed insight on how we could make our editor better, I also sent a separate email to you.
Again, I apologize that your first experience wasn’t optimal with us, let me make a better second impression.
Kind regards.
Réka from the OptiMonk Team
Excellent application has everything you need.
A/B testing, analytics, and much more!
Dear Horzo Team,
We're so happy to hear you find the app excellent, it means a lot to us!
As always, let us know if you need anything, we're here to help :)
Best,
Sarah & The OptiMonk Team
Really easy to use, and amazing customer service. Would recommend this to anyone trying to increase leads and conversions.
Dear Hawksley Team,
Thank you for your glowing review and your lovely recommendation! 😊️
I am so glad that you found my support satisfactory and our product easy to use. 😊️
We wish you millions of conversions and all the leads you can handle! 🙂
Best,
Stephan from Optimonk
Terrible, text kept disappearing when trying to create a pop-up design, infuriating.
Dear Lion & The Pear Team,
We’re truly sorry you had to face difficulties while editing text elements.
We want to assure you that our technical team has promptly addressed this issue, and it was indeed a temporary bug that affected some users but it was fixed within the hour.
I would like to apologize for all the frustration this caused you, I can imagine this wasn’t what you expected from us.
We would like to make your OptiMonk experience better, please check your inbox, our team will reach out to you via email shortly.
Thank you for your honest feedback.
Kind regards,
Sarah from the OptiMonk Team
