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Excellent app, easily laid out in a useable modern interface and should you encounter any difficulties, the tech support is spot-on willing to help to perfect any task. Highly recommend this program.
Hi,
Making our product user-friendly and easy to use is our topmost priority so it is always a pleasure to see that our users appreciate our efforts.
Thank you for sharing your experience with us, you're awesome :)
Have a nice day :)
Best,
OptiMonk Team
We really enjoy using Optimonk for our pop ups! We just recently started creating up sell pop ups. They have really good triggers just wish there was one for "customers who haven't made a purchase before"
Hi There,
Thank you so much for your positive feedback, we are glad to hear that you enjoy using our application! :)
While it is true that not every type of situation can by used currently as a triggering condition,but there are certain setup combinations you can use which can ultimately end with the same goal. For example, you can create direct messages to a group of customers on your website, who have not made a purchase before, if you use the Exclude page visitors option (https://prnt.sc/125gjzi), to mark the thank you page or post-purchase page URL in the settings. If you check the setting, you can even set up for how long you would like to exclude for those customers the option to be able to see the popup.
Should you have any questions about our settings, please do not hesitate to visit our support portal https://support.optimonk.com/hc/en-us?_ga=2.17499322.264773628.1619421646-1081280936.1600166558 or write a direct email for us under support@optimonk.com
Wish you the best,
Tom and the OptiMonk Support Team
This is a fantastic app! Very user friendly and they provide loads of templates. There is a 30 minute training video to set up your first campaign. The chat support is very helpful. Special thanks to Anna!
Hey there! Once again, thank you for making my day with your amazing review. I truly appreciate it! Please feel free to reach out to us anytime in the future. Have a great day, Anna
This is an amazing app. Since installing it Ive seen my sales and engagement increase. It helps me fine tune the user experience for my customers and its easy to use with great support. I highly recommend this app :)
Wow, thank you so much for your amazing feedback. It is also great to hear that you found our app beneficial.
We here to help if you need any further assistance :)
so far seems like a great tool to use to try and boost online sales! I am looking forward to checking in on the conversion rates and trying new templates!! Thank you, this is a huge help for our non-profit gift shop!!
Anna taught us a lot about the experience of using Optimonk. And she was kind enough to help us test many details. She also helped us to solve some technical errors. Thank you very much, Anna, who is very responsible.
Hi Jason! I was really happy to help you out these past few days, and I'd like to thank you very much once again for your appreciation. It means a lot! I wish you a lot of success with our app and all the best for your business as well! Anna <3
I contacted Support to clarify how the triggers work and it was the best customer support i've ever received.
I actioned the changes easily and I have seen instant results and orders from customers. Highly recommend.
Hi There,
I'm so happy that you were satisfied with our consultation! <3
Once again, thank you for your review and I wish you a lot of success with OptiMonk: many new leads and more and more sales. :)
Have a great day,
Anna
Wanted to know if I could relocate the lucky wheel teaser and Chris explained it perfectly and sent me a screen shot to help. Gold star support and fast too. Love using this app. And the support is awesome. Thanks lots
Hi there,
Thank you very much for your kind review, it was a pleasure helping you and I am delighted that you love the OptiMonk app as well :)
Do get back to us if you have any other questions or need assistance with anything else and we will be more than happy to help
Kind Regards
Chris from OptiMonk Support
Great app with lots of information on how to get the best out of it. They are genuinely interested in helping get businesses off the ground with their free plans, then moving towards growth and a long-term partnership.
Hi There,
Thank you for taking the time to share your opinion! :)
I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!
Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.
Have a lovely day!
Kind Regards
Tom from the OptiMonk Support Team
I'm using the app for the exit intent popup and it's helping to convert abandoning visitors. Thank you to the OptiMonk team for helping install the tag; they did it quickly and correctly the first time. Highly recommend.
Hi Bill,
Thank you so much for leaving a review! :) I'm glad OptiMonk works well on your site now.
If you need any assistance in the future, feel free to reach out to us again, we'll be happy to help!
I wish you the best of luck with your business!
Have a great week ahead,
Réka from OptiMonk
