Anmeldelser (452)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 92 % af bedømmelserne er på 5 stjerner
  • 4 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 2 % af bedømmelserne er på 1 stjerner
18. januar 2023

Customer support for setting up first campaigns is 10/10, very friendly, fast & helpful!
We just started with OptiMonk and I cannot say much about performance yet, but the interface is very modern, intuitive and pleasant to use so far. Great job, guys! Looking forward to using it a lot & learning about our customers :)

voilà
Tyskland
9 dage bruger appen
OptiMonk svarede 19. januar 2023

Hi there,

I just wanted to thank you for your very kind review and that it was an absolute pleasure assisting you. As we aim to create the best experience for our customers, it truly means a lot to read your feedback about our support team!
We are also happy to hear that you found our app easy to use and pleasant.
Thank you again, and please get back to us if you need any further assistance!

Sara from the OptiMonk Support Team

20. maj 2022

Ya'll! Next level support -- super easy to integrate -- user friendly is an understatement -- nice templates that have a history of working that you can reverse engineer / design -- split testing with analytics that help you make better decisions. The real winner is the support tho -- they have that on lock! Especially, Tom

Dugout Mugs®
USA
21 dage bruger appen
OptiMonk svarede 20. maj 2022

Hi there,

I just wanted to thank you for sharing this review, we truly appreciate it! :)

I'm very glad that you like our app and also that you were satisfied with our live support.

Please contact us again anytime in the future if you have questions or perhaps need advice regarding your active campaign.

I wish you all the best for your business! <3

Kind regards,
Tom from OptiMonk

10. januar 2023

I've been using this app for a while. It was very easy to set up and the support is awesome if you have any issues. They will help you set up your campaigns and get you on your way. I had an issue and Sarah immediately responded before office hours went in and fixed an issue that I was having. I highly recommend this app.

Fearless Accessories
USA
8 måneder bruger appen
OptiMonk svarede 11. januar 2023

Hey There,

Thank you so much for the kind words, me and my team really appreciate your opinion🙏
I'm glad I could help fix the issue.

Customer satisfaction holds the highest value for us, we hope to keep improving😊
Thank you again, have a lovely day!

Sarah

19. december 2022

Just started using it but I'm very happy with it so far! I tried a few other apps to compare but I think I'm sticking with this one. Its very easy to use and set up campaigns. The customer service chat works great- Sarah helped me- and they send a response to your email if they are not available at the time you send a message.

Sunshine Caps Co.
USA
9 måneder bruger appen
OptiMonk svarede 21. december 2022

Hey There,

Thank you so much for the kind and insightful feedback!

It means a lot to me and our team! We are delighted to hear you find our tool easy to use.
I was very happy to help you and I'll be looking forward to keep working together :)

We hope to keep improving and maintaining customer satisfaction :)

Wishing you happy Holidays and a successful New Year,

Sarah

1. august 2022

I just miplemented this app to my shopify store, and needed help, and Chris jumped online on the chat and helped me in under 5 minutes to help set up my campaign and set it up correctly and test it - thanks Chris, what amazing immediate support! Let's hope that the app helps conversions now.... I'm now off to create my next campaign! : )

Fusspot Collagen Beauty Tea
Australien
Cirka en time bruger appen
OptiMonk svarede 1. august 2022

Hey,

It's Chris here, I just wanted to thank you so much for your nice review, and it was a pleasure helping you with your campaign.

I wish you all the best and as always, if you need help with anything else or just have a general question just let us know and we will be more than happy to help :)

I wish you all the best with your campaigns and a great week ahead

Kind Regards
Chris from the OptiMonk support team

30. maj 2017

Optimonk's customer service is amazing. They were able to take my brand's custom font and add it to my dashboard for use in all my ads which their competitors were unwilling to do.
They walked me through creating pop ups carefully explaining each step. It's been super helpful for my business to have such an easy app to rely upon for pop ups.

Twist Your Spirits 2
USA
2 måneder bruger appen
17. juni 2022

I would give it 10 stars if I could. It's just one of those apps that are very properly thought of and developed. The customer support responded to my questions super fast (within minutes) which I did not expect. There are also plenty of free resources within the app to learn from. Shoutout to Tom and Optimonk team for creating such a wonderful app!

Terapung Float Club
Indonesien
Cirka 5 timer bruger appen
OptiMonk svarede 21. juni 2022

Hi There,

It's Tom from OptiMonk.

Thank you for mentioning my name in your review, I'm very happy that you were satisfied with my assistance! :)

Feel free to get back to us anytime in the future, we'll be there for you.

Have a great week ahead,

Tom from OptiMonk

10. februar 2022

So happy with OptiMonk. Compared to other pop-up apps, it's easy to use, seamlessly integrates with Shopify's customer base or another like Active Campaign. I had an issue with one of the functions and the team was quick to respond and resolve the issue. I definitely recommend it for anyone looking to boost sales and email marketing lists on Shopify.

The Tare Shop
Canada
3 dage bruger appen
OptiMonk svarede 15. februar 2022

Hey Julia,

Anna from OptiMonk Support is here :)

I just wanted to personally thank you for submitting your detailed review. I'm very happy to hear that you like our app that much and I hope you'll have a lot of success with OptiMonk in the long run as well.

I wish you an amazing week ahead and all the best for your business as well :)

Anna from OptiMonk

20. september 2022

This is the best pop up app out there. I’ve tried several and this one is the easiest to design and look very professional. Their customer service is second to none as they will actually call you back on the phone and provide any help needed. Chatting with them is also super helpful. Love this app and we will be using it for a long time to come!! Thanks

Self Control Pest
USA
14 dage bruger appen
OptiMonk svarede 21. september 2022

Hi 👋

Thank you so much for this beautiful review, it means a lot to us 🙏

It was a pleasure chatting with you, please feel free to reach out to us if you need help with the campaign setup!

Kind regards,
Réka

11. september 2022

The app creates a beautiful pop up. The template is easy to use and good choices. I wanted to collect emails but couldn't get Shopify email to send out an automated email/lead magnet in response to gathered emails so switched to collecting emails with the promise of a giveaway instead. The support from Optimonk was FABULOUS while I was grappling with this.

thepennydrops
New Zealand
13 dage bruger appen
OptiMonk svarede 13. september 2022

Hi Melanie! We are happy to hear that you like our templates and that you find our support helpful :) It truly means a lot to our small, hardworking team.
Have a lovely day ahead ☀️ Zsofi