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the app was fine and we used it for maybe a year. But then we wanted to pause it andtehn accidentally paid for a whole year. Even though we have been long time partners they did not care at all.
They know we just paid more than 800 dolalrs for something we couldnt use at the time and they refused to pay us back. This is the first time i have ever experiences someone so money hungry, because we had a very good relationship before that. Now they just wanted to take as much money as possible and not care about customer relation.
We were looking forward to working with them in the future but now not so much.
Stay away from this company, they are not honest human beings.
Hi there,
Thank you for sharing your experience, and we're truly sorry to hear you feel this way.
We want to clarify that as soon as we became aware of the situation, our team reached out via email, and our colleague also offered a solution through two live chats you opened with us — an extended subscription so you wouldn't lose out on the time paid. We'd love to find a resolution that works for you.
Could you please check your inbox (including your spam folder) for our latest message and get back to us? We're still here and very much open to making this right.
We hope to hear from you soon.
UPDATE: Hey there. Just checking in to see if you've got our emails, as we were unable to get hold of you. Please kindly check your mailbox.
Best regards,
Emil - OptiMonk
Dont waste time. This app show all the previews broken. Unorganized. Making impossible to view how it supose to work on your page. Fonts uncenter on the space of the button, the image is display in another location.. just sucks.
Hello,
I’m really sorry that you had trouble editing your campaign. Please rest assured that our goal is to have an easy-to-use, user-friendly system and we are constantly working on making it better, and implementing new options and features.
I’d love to help you set up your first campaign and would love to hear your detailed insight on how we could make our editor better, I also sent a separate email to you.
Again, I apologize that your first experience wasn’t optimal with us, let me make a better second impression.
Kind regards.
Réka from the OptiMonk Team
First days using the app and so far it has met my expectations! Great chat support! Anna has helped me throughout the set up! =)
Hi Oriana,
I'm so glad that you mentioned my name in your review, thank you so much! I was delighted to e-meet you and I hope to speak again in the future.
I wish you a lot of success with the app <3
Anna
Easy to use, it is very intuitive no matter level of expertise, has a vast variety of templates that can easily adapt to store and campaign needs, Chris from the support team 10/10 (communication, problem solving, efficiency) I highly recommend it.
Hi there,
Thank you so much for your feedback.
We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.
Sara from OptiMonk
OptiMonk is one of my favourite apps ever. The products is intuitive, easy and effective, and the support are exceptional
Make sure to take advantage of their demo call! I spoke with Emil, and he was very knowledgeable and helped me understand all the next-level options they offer. Really worth adding to your site!
Hey there!
Thanks a lot for your review. Once again, welcome to OptiMonk. We truly hope you'll enjoy exploring the features and interesting use cases.
If you happen to have any questions, just know that we are one click away :).
Cheers,
Emil from OptiMonk
I needed some extra field to populate in Klaviyo
It wasnt in Optimonk
I asked support > they said no we dont have that BUT we will build it for you.
48 hours later its live, pretty unique to have apps actually owning their shit and implementing real value vast.
Props to Emil & Team!
Really great app, lots of features and multiple ways to promote/upsell. Really fantastic help too, the chatbot does actually have handy links but if you have further issues you can get through to a person. I have done this on multiple occasions and they're very helpful and patient!
Thank you!
OptiMonk has helped simplify collecting leads and making store announcements. I'm able to launch popups on multiple sites from one tool, then test conversion rates with split tests and continually optimize. I also add juice to sales by creating announcement popups, making sure visitors know there's a sale active no matter where they land.
Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.
