Avis (453)
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the app was fine and we used it for maybe a year. But then we wanted to pause it andtehn accidentally paid for a whole year. Even though we have been long time partners they did not care at all.
They know we just paid more than 800 dolalrs for something we couldnt use at the time and they refused to pay us back. This is the first time i have ever experiences someone so money hungry, because we had a very good relationship before that. Now they just wanted to take as much money as possible and not care about customer relation.
We were looking forward to working with them in the future but now not so much.
Stay away from this company, they are not honest human beings.
Hi there,
Thank you for sharing your experience, and we're truly sorry to hear you feel this way.
We want to clarify that as soon as we became aware of the situation, our team reached out via email, and our colleague also offered a solution through two live chats you opened with us — an extended subscription so you wouldn't lose out on the time paid. We'd love to find a resolution that works for you.
Could you please check your inbox (including your spam folder) for our latest message and get back to us? We're still here and very much open to making this right.
We hope to hear from you soon.
UPDATE: Hey there. Just checking in to see if you've got our emails, as we were unable to get hold of you. Please kindly check your mailbox.
Best regards,
Emil - OptiMonk
Great support from their team and easy setup. I checked the stats provided, and they are pretty relevant as well.
Hey Brice! It's Zsofi from OptiMonk. Many thanks for your kind words, we really appreciate them! 😊 And please feel free to reach out again in the future if you have questions or need assistance. 🙏
Application facile d'utilisation, des conseils à l'écoute et efficace !
Je recommande vivement pour simplifier votre boutique.
Hi there,
Thank you for sharing your opinion, we are really happy that you enjoy the perks of OptiMonk!
I'm very happy that I could help you, and if you need assistance in the future, don't worry, we'll be there for you.
Sara from the OptiMonk Support Team
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Bonjour à tous,
Merci d'avoir partagé votre avis, nous sommes vraiment heureux que vous appréciez les avantages d'OptiMonk !
Je suis très heureux d'avoir pu vous aider, et si vous avez besoin d'aide à l'avenir, ne vous inquiétez pas, nous serons là pour vous.
Sara de l'équipe d'assistance OptiMonk
Not only is the platform userfriendly and allows you to do a lot of things, but support is very fast and kind. Thank you for your help
Hey there,
Thank you very much for leaving us a review! We are glad to hear that you find the platform user-friendly and versatile. We always strive to provide fast and friendly support to our users.
If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Kind regards,
Emil from OptiMonk
OptiMonk is one of my favourite apps ever. The products is intuitive, easy and effective, and the support are exceptional
Make sure to take advantage of their demo call! I spoke with Emil, and he was very knowledgeable and helped me understand all the next-level options they offer. Really worth adding to your site!
Hey there!
Thanks a lot for your review. Once again, welcome to OptiMonk. We truly hope you'll enjoy exploring the features and interesting use cases.
If you happen to have any questions, just know that we are one click away :).
Cheers,
Emil from OptiMonk
I needed some extra field to populate in Klaviyo
It wasnt in Optimonk
I asked support > they said no we dont have that BUT we will build it for you.
48 hours later its live, pretty unique to have apps actually owning their shit and implementing real value vast.
Props to Emil & Team!
Really great app, lots of features and multiple ways to promote/upsell. Really fantastic help too, the chatbot does actually have handy links but if you have further issues you can get through to a person. I have done this on multiple occasions and they're very helpful and patient!
Thank you!
OptiMonk has helped simplify collecting leads and making store announcements. I'm able to launch popups on multiple sites from one tool, then test conversion rates with split tests and continually optimize. I also add juice to sales by creating announcement popups, making sure visitors know there's a sale active no matter where they land.
Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.
